Juliana Perez
St. Cloud,FL
Summary
Dynamic professional with a proven track record in customer service and cleaning, demonstrated at Vacasa Vacation Rentals. Fluent in Spanish and English, excels in complex problem-solving and team collaboration, significantly enhancing guest satisfaction. Skilled in multitasking and prioritizing, adept at improving operational efficiency. Results-driven Lifeguards at Storey Lake Clubhouse excel in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
2
2
years of professional experience
Work History
Housekeeper
Vacasa Vacation Rentals
07.2021 - 12.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Lifeguard
Storey Lake Clubhouse
01.2022 - 06.2022
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Collaborated with other departments to ensure seamless integration of services, enhancing overall member experience.
- Assisted in coordinating events and activities, resulting in increased member engagement and satisfaction.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
Doordash Deliverer
DoorDash, Rancho Santa Margarita, California
02.2021 - 07.2021
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
- Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
- Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
Education
Certified & Licensed - Board of Cosmetology
Dolly Monroe Beauty Academy
Tampa, FL02.2023
High School Diploma -
Poinciana High School
Kissimmee, FL05.2021
Skills
- Customer Service
- Cleaning and organizing abilities
- Excellent oral and written communication
- Complex Problem-Solving
- Fluent in Spanish & English
- Time Management
- Multitasking and Prioritizing
- Team Support and Collaboration
- Professional and Courteous
Accomplishments
Self-taught Nail Tech: Learned how to do Gel-X nails through extensive research and practice on myself and others.
Timeline
Lifeguard
Storey Lake Clubhouse
01.2022 - 06.2022
Housekeeper
Vacasa Vacation Rentals
07.2021 - 12.2022
Doordash Deliverer
DoorDash, Rancho Santa Margarita, California
02.2021 - 07.2021
Certified & Licensed - Board of Cosmetology
Dolly Monroe Beauty Academy
High School Diploma -
Poinciana High School