Juliana Peterson

• Manage Employee Life Cycle, Onboarding, Offboarding, Retention.
• Base Supply Ordering, Receiving, Stock Management.
• Lines of Reporting/Communication.
• External and Community Interfacing.
• Safety Reporting.
• I am signed off on operating all outdoor equipment.
• Other duties as required by management.

I oversaw and supported the customer service agents to carry out all functions of the ticketing counters including managing and booking reservations for passengers, luggage, and cargo, processing payments, performing data input, generating reports, and resolving customer service issues. This was public facing role that interacts with large volumes of customers in person, over the phone, or by email. Strong leadership skills were key in this role as I helped guide, motivate, and train my teams.

• Carry out all functions of Ramp and Customer Service Agent positions.
• Meet and unload aircraft.
• Process and secure passenger luggage and freight.
• Load and board aircraft.
• Assist passengers with special needs.
• Manage flight schedules, routings, passenger and freight loading, and reservation operations.
• Manage accounting, dispatch, and safety reporting activities.
• Carry out daily operations of the station, including opening and closing.
• Carry oneself with integrity, professionalism, and resourcefulness always.
• May be assigned to perform duties in a varying capacity, at the direction of management to ensure customer satisfaction.

• Booking reservations for passengers' baggage, and cargo.
• Resolving customer service issues.
• Processing payments in varying forms.
• Processing various reports and perform data input.
• Interacting with customers in person, by email and/or over the phone.
• I also was signed off on flight following, booking and tagging cargo.
• Performing additional duties as assigned.