Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juliana Ramos

Fort Worth,US

Summary

Customer service and collections professional with experience in high volume financial environments. Skilled in conflict resolution, payment negotiation, and client account management. Bilingual in English and Spanish with strong communication skills. Proven ability to meet performance targets and manage sensitive financial situations. Seeking a remote ot hybrid role with opportunities for growth.

Overview

5
5
years of professional experience

Work History

Collections Specialist

Daimler Truck Financial Services USA LLC
Fort Worth, TX, US
04.2024 - Current
  • Manage high volume collections accounts while maintaining compliance and customer service standards
  • Specialized in late stage collections ( 30 - 120 days past due )
  • Located delinquent borrowers using skip tracing tools and database research
  • Coordinated with repossession agents and internal teams to resolve accounts
  • Maintained detailed account documentation

Tax Preparer

Empowered Finances
Addison, TX, US
03.2022 - 04.2024
  • Prepared over 300+ individual tax returns annually for diverse clients
  • Reviewed financial documentation to ensure accuracy and compliance
  • Advised clients with tax planning and deduction strategies
  • Trained new employees on tax preparation procedures

Service Representative

Van Hyundai
Carrollton, TX, US
01.2021 - 02.2022
  • Coordinated rental car arrangements for customers while their vehicles were being serviced.
  • Maintained accurate records of rental agreements, customer IDs, and insurance documentation in compliance with dealership policies.
  • Assisted with billing and payment processing for rental services when applicable

Education

High School -

R. L. Turner High School
Carrollton, TX, US

Skills

  • Customer Service
  • Client Communication
  • Data Entry
  • Conflict Resolution
  • Skip Tracing
  • Collections & Payment Negotiation
  • Active Listening
  • Attention to Detail

Timeline

Collections Specialist

Daimler Truck Financial Services USA LLC
04.2024 - Current

Tax Preparer

Empowered Finances
03.2022 - 04.2024

Service Representative

Van Hyundai
01.2021 - 02.2022

High School -

R. L. Turner High School