Michelle Rodriguez
Fort Worth
Summary
Knowledgeable Collections Specialist with background in managing and resolving past-due accounts. Successfully implemented strategies to reduce delinquency rates and improve collections processes. Demonstrated proficiency in negotiation and communication to enhance debtor engagement and recovery outcomes.
Overview
10
10
years of professional experience
Work History
Deficiency Collections Specialist
United Auto Credit Corporation
01.2022 - 04.2024
- Deficiency Collator
- Collection calls (60-100 calls)
- Initiate Legal Proceedings to Garnish state Customers
- Established Repayment Schedule
- Skip Tracing
Sales Representative
United Auto Credit Corporation
10.2019 - 01.2022
- Dealer Relationship Manager
- Cold calls to dealer for sign up (60-100 calls)
- The Fast Lane
- Managed Sales Force
- Titles
- Finance
Account Servicing
Vehicle Solutions Finance
05.2018 - 09.2019
- Bulk Loan Purchase / Titles Department/ Insurance Dept.
- Underwriting /Welcome Calls (50 to 100 calls).
- Collections on Recourse Accounts
- ROL's /Controlling all ELT titles for Florida office.
- Go to the DMV/ Tax office
- Established Relationships with new Owners
- Microsoft office programs/Excel/Powerpoint/Word/Outlook also AMS/ TLO/ Twix Website
- Managing GPS's making sure all vehicles are tracking before funding Dealers.
Bulk Sales Associate
JDR Investments- My Car Store
03.2016 - 04.2017
- Established Relationships with Owners for Bulk Loans
- Organizing Deal Jacket Prior to Sell (Includes Buyer's Order, Title, Retail Installment Contracts, Signed Credit Apps, Payment History)
- Microsoft office programs and Finance Express
- Data Pull ( Reports showing all customers eligible for sale.
- Established Repayments calls (50-100), Buybacks, Repossessions, tracking vehicles
Customer Service
Santander Consumer USA
02.2014 - 02.2016
- Customer Service ( 80-100 calls per day)
- Consecutive monthly top performer
- Established Repayment
- Insurance/ Titles/ Collections/ Welcome calls
- Leasing (Chrysler Capital) Welcoming calls to all Lease customers.
Education
No Degree - Patisserie And Baking
LE CORDON BLEU
Dallas08-2012
Skills
- Customer Service
- Risk Management
- RETAIL SALES
- Negotiations
- Collections
- Organizational Skills
- Excel
- Communications
- Financial Analysis
- Team work
- Competitive
Timeline
Deficiency Collections Specialist
United Auto Credit Corporation
01.2022 - 04.2024
Sales Representative
United Auto Credit Corporation
10.2019 - 01.2022
Account Servicing
Vehicle Solutions Finance
05.2018 - 09.2019
Bulk Sales Associate
JDR Investments- My Car Store
03.2016 - 04.2017
Customer Service
Santander Consumer USA
02.2014 - 02.2016
No Degree - Patisserie And Baking
LE CORDON BLEU