Olivia Johnson
Garner,NC
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
2
2
years of professional experience
Work History
Deficiency Specialist
VSC Fire & Security
Garner, NC
02.2022 - Current
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Was an admin assistant before a deficiency specialist
- Assisted in developing strategies to increase customer satisfaction levels.
- Conducted regular meetings with staff to review progress and address any concerns.
- Participated in ongoing training and compliance activities.
Education
High School Diploma -
Johnston Community College
Smithfield, NC12-2021
Skills
- Supply Management
- Quality Assurance
- Root Cause Analysis
- Maintenance and repair
- Customer Relations
- Problem-solving aptitude
- Analytical Thinking
- Process Improvement
- Effective Communication
- Multitasking
- Analytical Skills
- Decision-Making
- Attention to Detail
- Self Motivation
- Time Management
Timeline
Deficiency Specialist
VSC Fire & Security
02.2022 - Current
High School Diploma -
Johnston Community College
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