Juliana Rico
Montgomery,IL
Summary
Motivated professional with 5 years of customer service experience and a strong background in property management. Proven ability to thrive under pressure, quickly adapt, and communicate effectively. Experience at Marshalls, ThriftBooks, Bill Jacobs BMW, and Hiffman National has strengthened skills in leadership, organization, and tenant relations. Committed to delivering exceptional service and supporting operational success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Boutique Specialist
Billjacobs BMW
07.2023 - 10.2025
- Assisted customers in selecting merchandise based on their individual needs and preferences.
- Provided excellent customer service while processing payments and returns.
- Greeted customers and directed them to the appropriate service advisor
- Answered incoming calls and scheduled service appointments
- Maintained service records and updated customer information
- Coordinated with service technicians to provide updates to customers
- Handled customer inquiries and resolved any service-related issues
- Ensured the reception area was clean and welcoming
Property Assistant
NAI Hiffman National
10.2024 - 06.2025
- Coordinated property maintenance schedules to ensure timely resolution of tenant requests.
- Assisted in lease administration, including drafting and reviewing lease agreements for compliance.
- Managed vendor relationships to streamline service delivery and improve response times.
- Implemented tracking systems for maintenance requests, enhancing workflow efficiency and communication.
- Oversaw financial transactions related to rental properties, including rent collection, deposits, and invoice payments.
Package Scanner
Thriftbooks
12.2023 - 06.2024
- Scanned and sorted books for inventory and shipment
- Verified accuracy of scanned items against inventory records
- Packed books efficiently for shipping
- Maintained a clean and organized work area
- Met daily scanning and packing quotas
- Assisted in inventory management and stock organization
- Collaborated with team members to ensure smooth warehouse operations
Customer Service Sales Representative
Marshalls
03.2020 - 10.2022
- Assisted customers with inquiries and provided product information
- Handled customer transactions, including sales and returns
- Maintained a clean and organized sales floor
- Restocked merchandise and ensured inventory was properly displayed
- Resolved customer complaints and issues in a professional manner
- Collaborated with team members to achieve sales targets
- Provided exceptional customer service to enhance the shopping experience
Education
High School Diploma -
Plano High School
05-2023
Skills
- Appointment Scheduling
- Goal-Oriented
- Data entry experience
- CDK Experience
- Computer Entry
- Customer Service
- Dedicated Worker
- Fast and efficient service
- Property management
- Budget preparation
- Leasing and sales
Timeline
Property Assistant
NAI Hiffman National
10.2024 - 06.2025
Package Scanner
Thriftbooks
12.2023 - 06.2024
Boutique Specialist
Billjacobs BMW
07.2023 - 10.2025
Customer Service Sales Representative
Marshalls
03.2020 - 10.2022
High School Diploma -
Plano High School
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