Juliana Rico
Montgomery,IL
Summary
With 4 years of customer service experience and a proven track record of working efficiently under pressure, I am dedicated to contributing to the success of any company or corporation. My roles at Marshalls, ThriftBooks warehouse, and Bill Jacobs BMW have honed my fast learning, leadership, and communication skills, enabling me to excel in fast-paced environments. I am eager to leverage my abilities to help your organization achieve its goals and provide exceptional service to customers.
Professional property management professional, equipped to excel in this role. Proven ability to coordinate property operations, manage tenant relationships, and oversee maintenance activities. Strong focus on collaboration and achieving results, adaptable to changing needs. Skilled in communication, problem-solving, and time management, valued for reliability and team support.
Overview
5
5
years of professional experience
Work History
Property Assistant
NAI Hiffman National
10.2024 - 06.2025
- Coordinated with vendors to schedule routine maintenance tasks, preserving the condition of the property and minimizing repair costs.
- Oversaw financial transactions related to rental properties, including rent collection, deposits, and invoice payments.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and providing exceptional customer service.
- Implemented marketing strategies to attract prospective tenants, increasing occupancy rates throughout the portfolio.
- Conducted regular site visits to assess property conditions, identifying areas requiring attention or improvement efforts.
Boutique Specialist
Billjacobs BMW
07.2023 - 10.2024
- Assisted customers in selecting merchandise based on their individual needs and preferences.
- Provided excellent customer service while processing payments and returns.
- Greeted customers and directed them to the appropriate service advisor
- Answered incoming calls and scheduled service appointments
- Maintained service records and updated customer information
- Coordinated with service technicians to provide updates to customers
- Handled customer inquiries and resolved any service-related issues
- Ensured the reception area was clean and welcoming
- Conducted regular staff training sessions on new products, trends, and selling techniques for improved customer experience.
Package Scanner
Thriftbooks
12.2022 - 05.2023
- Scanned and sorted books for inventory and shipment
- Maintained detailed records of scanned packages, allowing for easy reference and tracking throughout the logistics process.
- Streamlined package processing workflow with consistent and accurate barcode scanning techniques.
- Verified accuracy of scanned items against inventory records
- Packed books efficiently for shipping
- Maintained a clean and organized work area
- Met daily scanning and packing quotas
- Assisted in inventory management and stock organization
- Collaborated with team members to ensure smooth warehouse operations
Customer Service Sales Representative
Marshalls
03.2020 - 10.2022
- Assisted customers with inquiries and provided product information
- Handled customer transactions, including sales and returns
- Maintained a clean and organized sales floor
- Restocked merchandise and ensured inventory was properly displayed
- Resolved customer complaints and issues in a professional manner
- Collaborated with team members to achieve sales targets
- Provided exceptional customer service to enhance the shopping experience
Education
High School Diploma -
Plano High School
Plano, IL05-2023
No Degree - Business Administration
Waubonsee Community College
Aurora, IL05-2027
Skills
- Appointment Scheduling
- Goal-Oriented
- Data entry experience
- CDK Experience
- Computer Entry
- Customer Service
- Dedicated Worker
- Fast and efficient service
- Goal oriented
Languages
Spanish
Limited Working
Timeline
Property Assistant
NAI Hiffman National
10.2024 - 06.2025
Boutique Specialist
Billjacobs BMW
07.2023 - 10.2024
Package Scanner
Thriftbooks
12.2022 - 05.2023
Customer Service Sales Representative
Marshalls
03.2020 - 10.2022
High School Diploma -
Plano High School
No Degree - Business Administration
Waubonsee Community College