Juliana Rolfe
Fort Wayne,IN
Summary
Experienced Head Cashier at Pet Supplies Plus and Barista at Starbucks, with retail operations and customer service skills. Trained and mentored team members on POS systems, merchandise knowledge, and stocking procedures. Known for reliability, accurate cash handling, and maintaining a clean, organized front end. Ready to apply customer service, organizational, and problem-solving skills in a customer-facing role.
Overview
2
2
years of professional experience
6
6
Certifications
Work History
Lead Cashier
Pet Supplies Plus
07.2022 - 11.2023
- Maintained a balanced cash drawer through accurate counting, and attention to detail.
- Trained and mentored new cashiers on register operations, customer service standards, and conflict resolution.
- Managed high-volume sales periods while maintaining front-end cleanliness, organization, and efficient customer flow.
- Assisted customers with purchases, product location, and enrollment in rewards programs.
- Collaborated with management to support store performance and operational efficiency.
Customer Service Barista
Starbucks
02.2022 - 07.2022
- Delivered friendly, efficient customer service in a fast-paced café environment, ensuring a welcoming experience for guests.
- Operated espresso machines, commercial coffee brewers, blenders, and POS systems with accuracy and efficiency.
- Managed high-volume orders and cash handling while maintaining speed and attention to detail.
- Maintained a clean, organized, and food-safe workspace.
- Collaborated with team members to balance front- and back-of-house responsibilities during peak hours.
Education
High School Diploma -
Shelton High School
Shelton, CTSkills
Core Work Skills
Point-of-Sale (POS) operations
Cash Handling and Closing Procedures
Opening and Closing Procedures
Customer Service and Assistance
Training and Mentoring
Team Collaboration
Technical and Certification Skills
Algebra
Linear Algebra
Python
Excel
Intro to Computer Science
Certification
Hotel Front Office Operations - Coursera - 2026
Additional Information
Currently developing Excel and computer skills to advance my career in data analytics.
Timeline
Lead Cashier
Pet Supplies Plus
07.2022 - 11.2023
Customer Service Barista
Starbucks
02.2022 - 07.2022
High School Diploma -
Shelton High School