Juliana Rom
Garden City,NY
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Plato's Closet
Tallahassee, FL
08.2024 - 12.2024
- Provided excellent customer service, resolving issues and answering queries promptly.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Addressed customer questions and concerns regarding products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled customer complaints in a professional manner.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Hostess
Mesita Restaurants
Garden City, NY
09.2022 - 08.2024
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Directed patrons to lounges and waiting areas.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Took reservations from patrons by phone or online.
- Adhered to all safety regulations set forth by the restaurant management team.
- Greeted customers, answered questions and recommended specials to increase profits.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Florida State University
Tallahassee, FL05-2027
High School Diploma -
Garden City High School
Garden City06-2023
Skills
- Brand representation
- Time management
- Teamwork
- Flexible schedule
- Conflict resolution
- Regulatory compliance
- Problem-solving
Affiliations
-I participated in a charity organization called The National Charity League for seven years, eventually became the Vice President of my chapter, and served to discover new volunteer opportunities and better enhance our commitment to charities and involvement
-A part of the Girl Scouts of Nassau County for ten years, all the way up to my senior year of high school, I completed my Bronze, Silver, and Gold awards, and I still continue to participate in helping Girl Scouts across my state, as I am now an Ambassador
-I participated in Best Buddies, the Italian Club, and the Fashion Club all four years in high school, and I am currently involved in the Thrift and Stitch Clubs at FSU
- Member of Delta Delta Delta at Florida State University
Accomplishments
- Dean's List for the first three semesters at FSU
- Bronze, Silver, and Gold Award
- Principal's List for all quarters in High School
- 32 on the ACT
References
References available upon request.
Timeline
Retail Sales Associate
Plato's Closet
08.2024 - 12.2024
Hostess
Mesita Restaurants
09.2022 - 08.2024
Florida State University
High School Diploma -
Garden City High School