Juliana Rosenblum
Scottsdale,Arizona
Summary
Hospitality Manager with six years of experience as well as 10 years of event planning, designing, and coordinating. Passionate and self motivated Manager/Planner focused on operations, logistics, organization, process improvement, and designing. Strong project management and problem solving skills allow for superior customer service. Strong multi-tasker with the endurance and dedication to excel at aby project while thinking strategically and empowering others along the way. Proven track record of creating fun and memorable events.
Overview
13
13
years of professional experience
Work History
Hotel Operations Manager
Marriott
06.2022 - 06.2023
- Managed a team of 75 employees, provided training and development opportunities.
- Facilitated communication between departments to enhance overall efficiency and effectiveness.
- Proficient in utilizing payroll software and ensuring compliance with all relevant laws and regulations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional support during high-profile events by coordinating logistics and ensuring flawless execution.
General Manager
SureStay Plus By Best Western
06.2017 - 06.2022
- Led and coordinated a team of 30 employees to increase customer satisfaction ratings over 35% within the first year
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Special Events Assistant
NBC Universal Studios
09.2010 - 02.2014
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Developed detailed event reports, documenting all aspects of each event.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Provided exceptional customer service to attendees, responding to inquiries and concerns in a timely and professional manner, resulting in positive feedback and repeat business.
Education
Master of Science - Hospitality Administration And Management
University of Houston
Houston, TX12.2016
Bachelor of Arts - Television, Film, And Media Studies
California State University, Los Angeles
Los Angeles, CA06.2010
Skills
- Hotel Management
- Decision-Making
- Problem Solving
- Payroll Processing
- Interviewing and Hiring
- Staff Training and Development
- Motivation and Team Building
- Event Planning
Timeline
Hotel Operations Manager
Marriott
06.2022 - 06.2023
General Manager
SureStay Plus By Best Western
06.2017 - 06.2022
Special Events Assistant
NBC Universal Studios
09.2010 - 02.2014
Master of Science - Hospitality Administration And Management
University of Houston
Bachelor of Arts - Television, Film, And Media Studies
California State University, Los Angeles