Juliana Spaniol
Olathe,KS, United States
Summary
Seeking a position where I can leverage my skills and achieve customer satisfaction; looking to bring energy and positivity to the workplace. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Eager to contribute a strong skill-set and a reliable work ethic to any environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Twin Peaks
Olathe, KS
07.2024 - Current
- Provide excellent customer service in a fast-paced environment, ensuring guests have a positive dining experience.
- Take food and beverage orders, accurately input them into the system, and deliver items to guests in a timely manner.
- Upsell menu items and recommend promotions to enhance sales.
- Handle cash and credit transactions, maintain cleanliness of the dining area, and follow all safety and sanitation guidelines.
- Resolve customer complaints and concerns with professionalism to maintain customer satisfaction.
Customer Service Associate
The Home Depot
Olathe, KS
02.2022 - 05.2024
- Assisted customers with product selection, providing recommendations based on needs and preferences.
- Managed returns, exchanges, and assisted with order fulfillment, ensuring customers' concerns were addressed quickly and efficiently.
- Processed transactions, operated the cash register, and maintained accurate records.
- Trained and mentored new associates on store policies and customer service protocols.
- Collaborated with team members to meet sales goals and improve store performance.
Education
Associate's - Marketing Management
Johnson County Community College
Overland Park, KS05-2025
Diploma - undefined
Olathe East High School
Olathe, KS05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
Digital Marketing,
Sales and Customer Relations
Timeline
Server
Twin Peaks
07.2024 - Current
Customer Service Associate
The Home Depot
02.2022 - 05.2024
Diploma - undefined
Olathe East High School
Associate's - Marketing Management
Johnson County Community College