Juliana Stokes
Spartanburg,SC
Summary
Broad experience in customer service, money management and team leadership. Enhanced store performance through effective staff training and strategic inventory management, resulting in improved customer satisfaction. Skilled in problem-solving and decision-making, fostering a collaborative environment that drives sales and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Family Dollar
05.2023 - 08.2025
- Assisted in managing daily store operations to ensure efficient workflow.
- Supported inventory management by tracking stock levels and coordinating replenishment efforts.
- Trained new associates on company policies, procedures, and customer service standards.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Monitored cash handling practices to maintain accuracy and reduce discrepancies.
- Resolved customer inquiries and complaints to improve overall shopping experience.
- Collaborated with team members to achieve store goals and maintain positive work environment.
- Conducted regular audits of merchandise and store appearance for compliance with standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Crew Member
DHL
01.2022 - 03.2023
- Collaborated with team members to streamline assembly processes for efficiency.
- Assisted in inventory management by tracking supplies and reporting shortages.
- Monitored equipment performance, identifying issues for timely maintenance.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
Sandwich Artist
Subway
06.2020 - 06.2021
- Prepared sandwiches and salads according to customer specifications and company standards.
- Maintained cleanliness and organization of work area to ensure food safety compliance.
- Assisted customers in selecting menu items, enhancing overall dining experience.
- Operated cash register, processed transactions accurately, and handled cash responsibly.
- Collaborated with team members to efficiently manage peak hours and maintain service quality.
- Trained new employees on sandwich assembly techniques and customer service protocols.
- Monitored inventory levels and communicated needs for restocking supplies timely.
- Greeted guests, promoted specials, and took orders.
- Increased speed of service through effective multitasking and time management skills.
Crew Member
Burger King
04.2019 - 06.2020
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained cleanliness and organization of kitchen stations to ensure compliance with safety regulations.
- Assisted in inventory management by tracking supplies and reporting shortages to supervisors.
- Operated kitchen equipment efficiently, ensuring proper use and maintenance procedures were followed.
- Supported training new staff on proper food handling techniques and operational procedures.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
Crew Member
C & J Trucking
02.2016 - 12.2017
- Coordinated scheduling of appointments and meetings to optimize daily operations.
- Managed calendar systems to ensure efficient resource allocation and minimize conflicts.
- Captured high-quality images for various events and projects, ensuring client satisfaction.
- Maintained cleanliness and organization of assigned areas to ensure safe working environment.
- Conducted routine inspections to identify maintenance needs and improve facility standards.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Retail operations
- Customer relationship management (CRM)
- Staff development
Timeline
Assistant Manager
Family Dollar
05.2023 - 08.2025
Crew Member
DHL
01.2022 - 03.2023
Sandwich Artist
Subway
06.2020 - 06.2021
Crew Member
Burger King
04.2019 - 06.2020
Crew Member
C & J Trucking
02.2016 - 12.2017