Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Juliana Swift

Philadelphia,PA

Summary

Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Medport Diner
12.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Swim Instructor

Medford Fitness Gym
05.2021 - 09.2021
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Adapted teaching techniques to different learning styles.
  • Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.

Lifeguard

Tamarac Lake Association
05.2019 - 09.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.

Education

Bachelor of Science - Health Professions

Temple University
Philadelphia, PA
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Relationship management
  • Problem-solving
  • Cool under pressure
  • High energy and stamina
  • Multitasking
  • Reliability
  • Adaptable and flexible
  • Warm and friendly
  • Reliable and responsible
  • Team player
  • Positive guest interactions
  • Calm demeanor
  • Positive and professional
  • Service prioritization

Certification

  • Lifeguard, American Red Cross - 2019
  • CPR certified, American Red Cross - 2019

Interests

Interest in furthering career in Occupational Therapy

  • Swimming
  • I like working with my hands and fixing things
  • Cooking
  • Music
  • Baking
  • Gym Workouts
  • Dancing
  • Genealogy
  • Photography
  • Creative Writing

Timeline

Server

Medport Diner
12.2021 - Current

Swim Instructor

Medford Fitness Gym
05.2021 - 09.2021

Lifeguard

Tamarac Lake Association
05.2019 - 09.2019

Bachelor of Science - Health Professions

Temple University

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