Juliana Walker
Beaumont
Summary
Results-driven professional with strong analytical and organizational skills in food service. Recognized for enhancing customer experiences and boosting team productivity. Committed to supporting business objectives through effective strategic management.
Overview
11
11
years of professional experience
Work History
Server
Pappadeaux's Seafood Kitchen
Beaumont
06.2025 - Current
- Delivered exceptional service to over 150 daily customers, enhancing overall dining experience.
- Provided outstanding client service to 150 customers per shift amid high-demand times
- Greeted customers, addressed inquiries, and recommended specials, contributing to increased sales.
- Promoted desserts, appetizers, and specialty drinks, driving additional revenue during peak hours.
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to clients.
- Addressed guest inquiries and complaints promptly and professionally.
- Swifty and successfully resolved conflict resulting in client satisfaction 100% of the time.
- Facilitated collaboration among restaurant staff to optimize operational efficiency in dining environment.
- Managed the POS and CRM system and entered 50+ orders per hour with zero errors.
- Created a distinguished reputation in 2026 by achieving highest earnings among servers.
General Manager
Schlotzsky's Austin Eatery
Beaumont
05.2015 - Current
- Guaranteed adherence to health and safety regulations in food service
- Developed marketing strategies to attract new customers and enhance engagement with existing clientele.
- Created training programs for new employees, improving service quality and operational consistency.
- Monitored inventory levels and sourced supplies to accommodate demand.
- Directed staff scheduling and facilitated effective coordination of team assignments.
- Supervised daily functions promoting optimal restaurant performance.
- Supervised comprehensive daily business operations involving budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Addressed customer complaints promptly while upholding high quality standards of service delivery.
- Executed performance reviews and supplied feedback to team members.
- Reviewed monthly sales and generated reports to inform business development initiatives.
- Established positive work atmosphere through implementation of team building initiatives promoting interdepartmental collaboration.
- Established and preserved loyal long-term customer relationships through comprehensive account management.
- Coordinated management and supervisory staff to ensure uninterrupted operational flow.
- Oversaw inventory levels and executed corrective action planning to reduce long-term costs.
- Orchestrated remarkable client experiences through engaged leadership of associates and managers.
- Established partnerships with vendors to acquire favorable pricing on supplies and materials.
- Assessed financial outcomes and highlighted prospects for improving cost management and increasing revenue streams
- Analyzed current business practices to pinpoint areas for improvement and partnered with other departments to formulate actionable implementation plans.
- Performed systematic audits of internal controls to uphold accuracy of financial records.
- Evaluated existing processes for effectiveness and devised new systems to elevate overall productivity levels.
- Streamlined time management and employee productivity by merging payroll and accounting data into centralized platforms.
- Supervised and guided functions of businesses or departments in relation to production pricing and sales.
- Anticipated customer demand to determine pricing strategies and credit terms for goods or services.
- Directed financial and budget activity coordination to support operational efficiency and maximize investments.
- Execute payroll processing for employees through sophisticated payroll software.
- Oversee meticulous maintenance of employee benefits and deductions records.
- Analyzed inventory data to identify trends and improve stock management.
Education
Certificate - Medical Coding Specialist
Lamar Institute of Technology
Beaumont, TX12-2021
Skills
- Point of sale management
- Customer experience
- Client engagement
- Sales reporting
- Order processing
- Stock management
- Service evaluation
- Time management
- Team collaboration
- Conflict resolution
- Employee relations
- Staff supervision
- Analytical skills
- Data Analysis
- Policy adherence
- Organizational skills
- Order processing
Timeline
Server
Pappadeaux's Seafood Kitchen
06.2025 - Current
General Manager
Schlotzsky's Austin Eatery
05.2015 - Current
Certificate - Medical Coding Specialist
Lamar Institute of Technology