JULIAN DAVID CLAVIJO
Miami Beach,FL
Summary
Dynamic and results-oriented hospitality professional with extensive experience in luxury hotel management, seeking a General Manager role or Director of Operations. Committed to delivering exceptional guest experiences, driving operational efficiency, and achieving financial excellence in competitive markets. Proven leader with a strategic mindset and a passion for excellence in the luxury hospitality industry. Recognized for enhancing guest satisfaction, optimizing operations, and delivering sustainable financial growth. Demonstrated ability to inspire and lead high-performing teams while fostering brand loyalty and community engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
6080 Design Hotel by Eskape Collection
01.2024 - Current
- Directed all hotel operations for boutique luxury property, leading team of 30 employees and managing multi-million-dollar budget
- Increased extranet scores from 8.2 to 8.4 in one year by enhancing service quality and guest satisfaction
- Implemented cost control measures while maintaining high service standards, optimizing profitability
- Spearheaded strategic initiatives to boost repeat business and elevate hotel’s market position
- Oversaw high-profile events, generating significant revenue and attracting sophisticated clientele
- Cultivated relationships with Owners, ensuring operational harmony and community engagement
Assistant General Manager
Courtyard by Marriott South Beach
10.2023 - 12.2023
- Managed daily operations across multiple departments, including front desk, housekeeping, F&B, Engineering and revenue management
- Improved operational efficiency through innovative solutions and strategic team leadership
- Enhanced guest experiences by implementing rigorous service standards and swift issue resolution
General Manager
6080 Design Hotel by Eskape Collection
01.2023 - 10.2023
- Directed comprehensive hotel operations, aligning them with strategic objectives and financial targets
- Established a culture of excellence and accountability, achieving high guest satisfaction scores and repeat patronage
- Implemented budget controls and resource allocation strategies, improving financial performance
- Led the execution of key events, increasing market visibility and revenue generation
Operations Manager
6080 Design Hotel by Eskape Collection
10.2022 - 01.2023
- Partnered with department heads to refine service delivery processes, driving improvements in efficiency and guest satisfaction
- Oversaw day-to-day operations, ensuring alignment with strategic goals and maintaining a focus on luxury service standards
- Supervised vendor relationships and procurement activities to optimize resource utilization
- Led operational adjustments during major hotel renovations, minimizing disruption and upholding guest experience
Guest Services Roles
Carnival Cruise Line
01.2017 - 01.2022
- Advanced from Associate, passing by trainer to Guest Services Manager, recognized for leadership and excellence in customer service
- Delivered seamless operations by managing team training, guest issue resolution, and interdepartmental coordination
- Consistently surpassed guest satisfaction benchmarks, reflected in positive reviews and repeat business
- Excelled in resolving approximately between 150 to 700 guest issues with professionalism and care, adhering to company guidelines and fostering loyalty
Front Desk Manager
W Hotel Bogota
01.2015 - 01.2017
- Led front desk operations, ensuring top-tier service delivery and achieving industry-leading guest satisfaction ratings
- Innovated team collaboration practices, improving operational efficiency and enhancing guest experiences
Education
Bachelor of Industrial Microbiology -
Pontificia Universidad Javeriana
Bogota, Colombia06.2013
Skills
- Luxury Hospitality Leadership
- Team Development
- Guest Relations
- Goal setting
- Revenue Optimization
- P&L management
- Labor cost controls
- Crisis Management
- Strategic planning
- Leadership and team building
- Business development
- Problem resolution
- Efficient multi-tasker
- Effective leader
- Time management
Accomplishments
- Best Design Hotel for Florida, 2024: Awarded for exemplary performance at 6080 Design Hotel.
- Podcast Guest: Featured on 'L3H Lisbeth's Leadership Lessons in Hospitality,' sharing expertise in leadership and guest service.
- Extranet Score Improvement: Achieved higher visibility and guest trust with consecutive score enhancements.
- Revenue Milestone Event: Organized a record-breaking revenue event, securing the hotel’s leadership in the market.
- Employee of the Month: Multiple recognitions for exceptional contributions to team and guest satisfaction.
Certification
- Crisis Management and Human Behavior, Carnival Cruise Line
- Crowd Management and Security Awareness Training, Carnival Cruise Line
- Train the Trainer Certification, Carnival Cruise Line
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Elementary
Timeline
General Manager
6080 Design Hotel by Eskape Collection
01.2024 - Current
Assistant General Manager
Courtyard by Marriott South Beach
10.2023 - 12.2023
General Manager
6080 Design Hotel by Eskape Collection
01.2023 - 10.2023
Operations Manager
6080 Design Hotel by Eskape Collection
10.2022 - 01.2023
Guest Services Roles
Carnival Cruise Line
01.2017 - 01.2022
Front Desk Manager
W Hotel Bogota
01.2015 - 01.2017
- Crisis Management and Human Behavior, Carnival Cruise Line
- Crowd Management and Security Awareness Training, Carnival Cruise Line
- Train the Trainer Certification, Carnival Cruise Line
Bachelor of Industrial Microbiology -
Pontificia Universidad Javeriana
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