JULIA PORTER
Kapolei,Hawaii
Summary
Dedicated and adaptable school support professional with experience in student supervision, safety, and front-office operations within an elementary school environment. Skilled in fostering positive student behavior, guiding conflict resolution, and maintaining a safe and structured campus atmosphere. Proven ability to collaborate with staff to address daily challenges and implement effective solutions. As a substitute office assistant, experienced in providing high-quality customer service to parents, supporting administrative workflows, and assisting school leadership with essential daily tasks. Known for reliability, strong communication, and a calm, supportive presence in both student-facing and administrative roles.
Overview
21
21
years of professional experience
Work History
Substitute Office Assistant
Hookele Elementary School
02.2025 - Current
- Efficient and dependable office support professional with strong experience assisting parents, managing student records, and coordinating daily front-office operations in an elementary school setting.
- Skilled in providing clear communication using handheld radios, delivering excellent customer service, and supporting school administrators to keep operations running smoothly.
- Proficient in 10-key, new student registration for grades K–5, and the use of office equipment including copy machines, fax, and scanning systems.
- Experienced in processing school bus applications and payments, managing high-volume email communication with parents, teachers, and administrators, and accurately filing legal documents.
- Recognized for organization, reliability, and the ability to maintain a welcoming and efficient office environment while up to 20 hours per week
- Developed efficient filing systems to improve document retrieval processes.
- Supported events and activities by organizing logistics and materials.
Adult Supervisor
Hookele Elementary School
02.2022 - 02.2026
- Promoted student safety and well-being throughout the school environment. Assisted students during lunch and recess, ensuring a positive and structured atmosphere. Support students in resolving conflicts by guiding them through problem-solving and communication strategies. Collaborated daily with other adult supervisors to discuss challenges and develop effective solutions
- Supervised daily activities of students, ensuring safety and adherence to school policies.
- Facilitated communication between staff and parents, fostering a supportive community environment.
- Trained and mentored new staff members on best practices for student supervision and engagement.
- Monitored behavior and resolved conflicts, maintaining a positive atmosphere conducive to learning.
Patient Satisfaction Caller
Intermedix
02.2011 - 12.2014
- Detail-oriented and empathetic caller experienced in contacting patients to gather feedback about their Emergency Room visit and overall care experience. Skilled in active listening, documenting concerns accurately, and maintaining a respectful, positive interaction with every patient. Supports billing and service-improvement processes by collecting precise information and routing issues to the appropriate departments. Known for strong communication, confidentiality, and the ability to provide excellent customer service while representing the healthcare organization with professionalism.
Medical Biller
Hawaii Emergency Physicians Associated
03.2005 - 02.2011
- Detail-oriented and reliable medical billing professional skilled in accurate data entry, patient communication, and supporting efficient claims processing. Strong in documentation, confidentiality, and delivering clear, professional customer service in fast-paced healthcare settings.
- Processed medical claims efficiently using advanced billing software and coding systems.
- Ensured accuracy in billing statements by cross-referencing patient records and insurance guidelines.
- Implemented process improvements that streamlined claim submissions, reducing turnaround time significantly.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
Education
High School Graduate -
Redemption Academy
01-1995
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Mail handling
- File maintenance
- Mail sorting and distribution
Timeline
Substitute Office Assistant
Hookele Elementary School
02.2025 - Current
Adult Supervisor
Hookele Elementary School
02.2022 - 02.2026
Patient Satisfaction Caller
Intermedix
02.2011 - 12.2014
Medical Biller
Hawaii Emergency Physicians Associated
03.2005 - 02.2011
High School Graduate -
Redemption Academy