Juliann Best
Reno,NV
Summary
Diligent Teacher with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Direct Support Professional
Tancell Care
Reno, NV
04.2025 - Current
- Teach clients with intellectual disabilities skills and what their rights are to further their independence abilities.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Provided emotional support and companionship, fostering positive relationships with clients and enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients with home management skills such as cooking and cleaning, encouraging independence whenever possible.
- Transported clients to medical and dental appointments to provide support.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records and ensure all paperwork was turned in, in a timely manner.
- Developed personalized care plans in collaboration with multidisciplinary teams to meet individual needs.
- Engaged in continuous professional development by updating certifications in Safety Care, Co-Occurring Disorders, CPR, AED, and First Aid.
Fulfillment Specialist, Human Resources Admin
Thrive Market
Reno, NV
09.2024 - 04.2025
- Achieved high pick accuracy rates of 99% in customer order collection. Promoted a safe working environment by proactively reporting damaged items, organizing empty box recycling, and addressing spills promptly.
- Packed customers orders according to best practices to ensure products remained intact during delivery while operating packing machinery and verifying order with provided information.
- Led initiatives to improve employee engagement, fostering a positive work environment including Employee's birthdays and photos of events on companies powerpoints played for everyone.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork and running Orientation classes.
- Maintained accurate employee records through diligent documentation of personal information, job status, performance evaluations, changes in benefits, and other details.
Store Associate
Mail Link Plus
Las Vegas, NV
07.2022 - 08.2024
- Coordinated client needs such as mail forwarding, scans and rental payments while providing excellent customer service.
- Processed incoming and outgoing mail and packages according to established procedures.
- Collaborated with cross-functional teams to address operational challenges and improve service delivery.
- Maintained compliance with Federal Regulations for Commercial Mailbox Rentals.
- Created Operation Standards to provide a reference manual for all employees to utilize.
- Input data into spreadsheets and databases.
Store Associate
Designer Shoe Warehouse
Las Vegas, NV
07.2018 - 07.2022
- Developed and implemented product placement strategies aimed at optimizing customer satisfaction during shopping.
- Coordinated new product rollouts and stock replenishment efforts to optimize size availability for consumers.
- Implemented a systematic approach to merchandise arrangement based on style numbers, enhancing space efficiency for incoming stock.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, processing transactions with precision while enrolling new clients into our rewards program.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Maintained cash drawer and balanced daily sales receipts ensuring accurate accounting at the end of each day.
Bookkeeper, Department Lead
Hobby Lobby
02.2021 - 05.2021
- Conducted thorough reconciliation of cash drawers and prepared deposits from prior sales to support financial accuracy.
- Facilitated timely processing of special request item orders. Communicated effectively with customers regarding item availability and pick-up times.
- Managed product representation and inventory levels to support operational efficiency in jewelry and fabric arts departments.
- Operated point-of-sale systems efficiently, processing transactions with precision.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Sales Photographer
Saxe and V Theater
Las Vegas, NV
10.2019 - 03.2020
- Directed audience members through the photo process, enhancing their experience and capturing lasting memories.
- Engaged with show goers during departure, presenting photo and key chain offerings to enhance their experience.
- Organized and folded photo frames while swiftly editing and printing photos taken before the show for display purposes.
- Maintained cash drawer, paid out tips, and balanced daily sales receipts ensuring accurate accounting at the end of each day.
- Ensured proper maintenance of photographic equipment, prolonging lifespan while saving on replacement costs.
- Utilized various types of camera equipment to capture best possible shots.
Photo Gallery Admin
Chapel of the Flowers
Las Vegas, NV
10.2016 - 05.2017
- Provide excellent customer service to newlyweds in person, through email and over the phone.
- Processed incoming and outgoing mail and packages according to established procedures.
- Maintained cash drawer and balanced daily sales receipts ensuring accurate accounting at the end of each day.
- Managed scheduling for newlyweds photo viewing appointment, ensuring each Sales Associate is seeing similar numbers of clients.
- Process Cash & Card transactions ensuring all information is accurate.
Education
High School Diploma -
West Career And Technical Academy
Las Vegas, NV06-2016
Skills
- Compassionate Client Care
- Customer service
- Attention to Detail
- Problem finding and Solving abilities
- Collaboration with Coworkers
- Compliance management
- Patient advocacy
- Teach regulation and other independence based skills
- Arrange transportation
- Organizational skills
- Communication
Certification
- Safety Care, Tancell Care - Annual Renewal
- First Aid, AED, & CPR Certified, 2025- Renewal every two years
- Co-Occurring Disorders Module Certificate of Completion
Accomplishments
- Graduate of PSI Seminars Women's Leadership and Life Success Courses.
- Forever Girl Scout
- Bronze and Silver Award Recipient
- Lead 22 people, ages ranging from 2-50s on a moderate hike finding the safest route and providing support for harder sections.
- Consistently receiving recognized praise for going above and beyond at each job held
Timeline
Direct Support Professional
Tancell Care
04.2025 - Current
Fulfillment Specialist, Human Resources Admin
Thrive Market
09.2024 - 04.2025
Store Associate
Mail Link Plus
07.2022 - 08.2024
Bookkeeper, Department Lead
Hobby Lobby
02.2021 - 05.2021
Sales Photographer
Saxe and V Theater
10.2019 - 03.2020
Store Associate
Designer Shoe Warehouse
07.2018 - 07.2022
Photo Gallery Admin
Chapel of the Flowers
10.2016 - 05.2017
High School Diploma -
West Career And Technical Academy