Juliann Netupski
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Front Desk Receptionist and Billing Manager
CrossRoads Physical Therapy
Columbia
03.2013 - Current
- Welcome patients and visitors with professionalism and warmth.
- Manage appointment scheduling using electronic health record systems.
- Answer phone calls and address inquiries promptly and courteously.
- Assist in verifying patient insurance information for accuracy.
- Coordinate communication between patients and physical therapists to ensure seamless service delivery.
- Answer incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provide excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintain an organized reception area and ensure that all guests were attended to promptly.
- Perform data entry into computer systems to maintain accurate records of customer information.
- Process payments accurately and issue receipts, ensuring clarity and transparency in billing.
- Assist with scheduling appointments for clients and visitors.
- Resolve any customer complaints or issues in a timely fashion following established protocols.
- Provide administrative support such as filing documents, photocopying and scanning materials.
- Handle cash transactions accurately, balancing the register at the end of each shift.
- Manage incoming and outgoing mail, courier services, faxes and other correspondence.
- Input customer data into EMR systems and update to reflect room changes.
- Track office supplies inventory levels, place orders for replenishment as needed and monitor deliveries upon arrival.
- Create and manage digital and physical filing systems for records, correspondence, and other material.
- Answer incoming calls, direct them to appropriate personnel and take messages.
- Handle sensitive information in a confidential manner.
- Support the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Update and maintain office policies and procedures.
- Answer multi-line telephone with a polite tone of voice to provide general information and answer inquiries.
- Protect clients' rights by maintaining the confidentiality of personal and financial information.
- Monitor reception area to provide consistently a consistently safe, hazard-free environment for customers.
- Investigate and analyze client complaints to identify and resolve issues.
- Manage billing processes for patient accounts and insurance claims.
- Coordinate with providers to ensure accurate coding and billing.
- Review and reconcile accounts to maintain financial accuracy.
- Train staff on billing procedures and software usage.
- Resolve discrepancies in billing inquiries from patients and insurers.
- Maintain up-to-date knowledge of insurance regulations and industry standards.
- Analyze customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Research complex billing issues using internal resources and external sources as needed.
- Resolve billing issues by applying knowledge and completing in-depth research.
- Work with customers to resolve billing disputes in a timely manner.
- Maintain customer records in accounting systems ensuring accuracy of information entered into system.
- Create manual invoices when necessary for special circumstances such as rush orders or incorrect pricing on original the original invoice.
- Manage and supervise billing department staff, including training, evaluation, and workflow distribution.
- Implemented new billing system software, resulting in an increase in productivity.
- Collaborate with IT department to troubleshoot and resolve billing system issues promptly.
- Led the transition to electronic billing systems, significantly reducing paper use and contributing to sustainability goals.
Preschool Teacher
Windham Community Childhood Center
Willimantic
03.2012 - 03.2013
- Developed engaging lesson plans to foster children's cognitive and social skills.
- Implemented age-appropriate activities to enhance learning and creativity.
- Collaborated with parents to enhance children's development and proactively address concerns.
- Maintained a safe, nurturing classroom environment that promoted learning for all students.
- Observed and documented children's progress to tailor instructional strategies and support individual learning needs.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Observed and documented children's progress to inform instructional strategies.
- Collaborated with parents to support children's development and address concerns.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Developed professional relationships with parents, teachers, directors and therapists.
- Organized educational materials and resources to create an engaging learning environment.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
Education
Master of Arts - Early Childhood Education
Capella University
05.2012 - 05.2014
Bachelor of Science - Child Psychology
Eastern Connecticut State University
Willimantic, CT 09.2005 - 05.2009
Skills
- Appointment scheduling
- Insurance verification
- Electronic health records
- Billing processes
- Time management
- Client communication
- Office administration
- Multitasking and organization
- Patient billing
Timeline
Front Desk Receptionist and Billing Manager
CrossRoads Physical Therapy
03.2013 - Current
Master of Arts - Early Childhood Education
Capella University
05.2012 - 05.2014
Preschool Teacher
Windham Community Childhood Center
03.2012 - 03.2013
Bachelor of Science - Child Psychology
Eastern Connecticut State University
09.2005 - 05.2009