Julianna Brown
PORTSMOUTH
Summary
Dynamic and results-driven professional with extensive experience in customer service and staff training at Optima Dermatology. Proven expertise in cash handling and POS systems, enhancing customer satisfaction through exceptional service. Recognized for building strong relationships and fostering team collaboration to achieve operational excellence.
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Optima Dermatology
01.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Bottle Service/Head Bartender
Rec Room
01.2023 - 06.2024
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Head Bartender
Club Marcella
01.2020 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Server
The Cove
01.2017 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Flabotomy - Nursing
Flabotomy
Buffalo, NY02-2023
High School Diploma -
Buffalo High
Buffalo, NY01-2018
Skills
- Customer service
- Staff training and supervision
- Cash handling expertise
- POS system proficiency
- Strong communication skills
- Suggestive selling
- Social media marketing
- Expert mixology
- Sales promotion
- Team leadership
- Sharp memory
Timeline
Medical Assistant
Optima Dermatology
01.2023 - Current
Bottle Service/Head Bartender
Rec Room
01.2023 - 06.2024
Head Bartender
Club Marcella
01.2020 - 07.2023
Server
The Cove
01.2017 - 01.2020
Flabotomy - Nursing
Flabotomy
High School Diploma -
Buffalo High
Similar Profiles
Abby FrenchAbby French
Medical Assistant at Optima DermatologyMedical Assistant at Optima Dermatology
Brandy L JacksonBrandy L Jackson
Histology Technician at Optima DermatologyHistology Technician at Optima Dermatology
Ashley McKee, RN, BSNAshley McKee, RN, BSN
Registered Nurse at Optima DermatologyRegistered Nurse at Optima Dermatology
Dylan LassiterDylan Lassiter
Intern at KMK ProductionsIntern at KMK Productions
Gwendolyn Sams-MackGwendolyn Sams-Mack
Call Center Supervisor at AAA of TidewaterCall Center Supervisor at AAA of Tidewater