Julianna Buccella
North Chesterfield
Summary
Throughout my career, I have consistently excelled in every role I have undertaken. With a strong drive to succeed, I am determined to prove my capabilities. Successfully leading district-wide training programs, I equipped employees with enhanced selling techniques, resulting in a significant increase in foot traffic and profitability. Swiftly turning around underperforming stores, I earned recognition from regional management by quickly reversing a critical situation that previously required weekly visits from the District Manager. My skill in forming lasting relationships with both employees and clients makes me a valuable asset as the face of a company.
Overview
10
10
years of professional experience
Work History
Store Manager
Five Below
Chesterfield, VA
04.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Facilitated recruitment, onboarding, and guidance of new team members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Store Manager
BoxLunch
Richmond, VA
07.2024 - 04.2025
- Maintained operational standards to support a seamless store experience.
- Supervised stock control, monetary management, and operational procedures.
- Resolved customer complaints swiftly and professionally to ensure satisfaction.
- Led store team in high-pressure environment using positive feedback.
- Aided in the selection, instruction, and mentorship of new hires.
- Elevated customer satisfaction levels by equipping staff with advanced service and product skills.
- Guided new hires through onboarding to ensure readiness for their roles.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Authorized routine payroll submissions for staff.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Store Manager
Earthbound Trading Company
Richmond, VA
03.2023 - 06.2024
- Along with these duties, I also spearheaded a district-wide product training program with guidance from the DM
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Lead Associate
Dog Krazy Inc
Fredericksburg, VA
10.2017 - 03.2023
- I was one of the top salespeople of all 5 locations at the time, I maintained this while also performing management duties including: building, receiving, and accepting orders, reaching out directly to vendors with any issues regarding orders and deliveries, coaching conversations, and handling customer complaints
- I had multiple lasting relationships with our guests and turned many first time visitors into weekly/biweekly regulars
Sales Associate
New York & Company
Fredericksburg, VA
08.2017 - 09.2017
Team Lead
CROCS Retail
Fredericksburg, VA
12.2016 - 01.2017
- Stocked, worked the front counter including sales, returns, and all questions that customers had
- Took care of management responsibilities when no manager was available
Cashier/Customer Service/Sales Associate
Fragrance Ave
Fredericksburg, VA
09.2015 - 01.2016
- Opening the store and counting out the cash register, cleaning the sales floor and the windows in the front, sales and returns, answering any questions that the customer may have
Education
A.A.S. - K-8 Education
Germanna Community College
Fredericksburg, VA12.2017
Certification - General Studies
Germanna Community College
Fredericksburg, VA12.2017
Standard Diploma -
Colonial Forge High School
Stafford, VA06.2015
Skills
- Cash Handling
- Mentoring
- Time Management
- Customer service
- Management
- Sales
- Store management
- Recruitment
- Training
- Conflict resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Manager
Five Below
04.2025 - Current
Store Manager
BoxLunch
07.2024 - 04.2025
Assistant Store Manager
Earthbound Trading Company
03.2023 - 06.2024
Lead Associate
Dog Krazy Inc
10.2017 - 03.2023
Sales Associate
New York & Company
08.2017 - 09.2017
Team Lead
CROCS Retail
12.2016 - 01.2017
Cashier/Customer Service/Sales Associate
Fragrance Ave
09.2015 - 01.2016
Certification - General Studies
Germanna Community College
Standard Diploma -
Colonial Forge High School
A.A.S. - K-8 Education
Germanna Community College