Julianna Conard
Oceanside,United States
Summary
Driven Office Manager with a proven track record at Callan Swim School, adept in office administration and customer relations. Excelled in maintaining confidentiality, streamlining workflow optimization, and enhancing customer satisfaction. Skilled in both employee supervision and organizational skills, significantly contributing to a positive and efficient work environment.
Overview
15
15
years of professional experience
Work History
Office Manager
Callan Swim School
San Marcos, CA
04.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Restaurant Waiter
Karl Strauss
Carlsbad, CA
01.2010 - 10.2012
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Cosmetologist - Cosmology
Oceanside College of Beauty
Oceanside, CA01.2016
Aa - Fashion Design
Palomar College
San Marcos, CA08.2002
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Scheduling and calendar management
- Document Management
- Clerical Support
- Credit and collections
- Relationship Building
- Scheduling
- Scheduling Coordination
- Employee Supervision
- Administrative Oversight
- Documentation and control
- Policy Implementation
- Workflow Optimization
- Team Bonding
Timeline
Office Manager
Callan Swim School
04.2020 - Current
Restaurant Waiter
Karl Strauss
01.2010 - 10.2012
Cosmetologist - Cosmology
Oceanside College of Beauty
Aa - Fashion Design
Palomar College