Julianna Czedulas
Highlands,NJ
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Fairfield Inn Suites
01.2023 - 09.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Passenger Service Agent
Celebi Ground Handling
01.2021 - 12.2021
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Passenger Service Agent
Menzies Aviation
11.2018 - 12.2019
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Education
Travel Associate Certificate
Norwalk Community College
Norwalk, CT06.2000
High School Diploma -
Bem Jozsef High School
Cegled, Hungary05.1993
Skills
- Room Assignments
- Information Protection
- Guest Relations
- Transportation Information
- Credit and Cash Payments
- Problem-Solving Skills
- Customer Service
- Hospitality Services
- Reservations
- Guest Services
Languages
Hungarian
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
Fairfield Inn Suites
01.2023 - 09.2023
Passenger Service Agent
Celebi Ground Handling
01.2021 - 12.2021
Passenger Service Agent
Menzies Aviation
11.2018 - 12.2019
Travel Associate Certificate
Norwalk Community College
High School Diploma -
Bem Jozsef High School
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