Julianna D'Ambra
Poway,CA
Summary
Motivated and reliable professional with a strong work ethic and excellent interpersonal skills. Seeking opportunities to further develop skills in customer service and contribute to a team in a dynamic environment. Provides seamless customer service to providers in fast-paced call center environments. Excellent communication, relationship-building and problem-solving abilities. Diligent, attentive and quality-driven.
Overview
4
4
years of professional experience
Work History
Barista
The Kings Craft
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Front of House
Best Pizza and Brew
04.2024 - Current
- Provide excellent customer service and create a welcoming atmosphere for guests
- Assist with food orders, cashiering, and maintaining cleanliness in the dining area
- Manage seating arrangements and communicate wait times to customers
Food Runner, Hostess, Takeaway
Outback Steakhouse
11.2022 - 04.2024
- Assisted guests by managing food delivery, coordinating seating, and ensuring a positive dining experience
- Responsible for processing takeaway orders and ensuring accuracy of orders
- Worked collaboratively with kitchen and front-of-house staff to maintain efficiency
Hostess
Vintana Wine and Dine
09.2022 - 11.2022
- Greeted and seated guests, ensuring a positive first impression
- Managed reservations and maintained an organized front-of-house environment
- Assisted in communicating wait times and coordinated with servers
Front of House
Grub Burger Bar
08.2020 - 07.2022
- Held multiple roles including food runner, drink runner, cook, dishwasher, busser, cashier, and trainer
- Trained new employees in various front-of-house positions, ensuring high standards of service
- Provided fast and friendly service in a busy environment, maintaining a positive experience for guests
Education
Miramar Community College
San Diego, CA11.2024
Skills
- Strong work ethic
- Reliability
- Time management
- Organization
- Excellent communication
- People skills
- Quick learner
- Adaptability
- Hard-working
- Dedication
- Ability to thrive in fast-paced environments
Languages
Spanish
Native or Bilingual
Timeline
Barista
The Kings Craft
08.2024 - Current
Front of House
Best Pizza and Brew
04.2024 - Current
Food Runner, Hostess, Takeaway
Outback Steakhouse
11.2022 - 04.2024
Hostess
Vintana Wine and Dine
09.2022 - 11.2022
Front of House
Grub Burger Bar
08.2020 - 07.2022
Miramar Community College
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