Julianna Free
Conyers,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Atlanta Bonded Warehouse
Kennesaw, Georgia
12.2021 - Current
- Assisted customers with inquiries regarding warehouse services and inventory management.
- Processed orders and coordinated shipments for timely delivery to clients.
- Managed customer complaints and resolved issues to ensure satisfaction.
- Collaborated with team members to improve service efficiency and workflow processes.
- Trained new staff on customer service protocols and warehouse procedures.
- Supported logistics operations by coordinating communication between departments and clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Payroll and Permit Specialist
Mane Street Contracting Group
Athens, GA
02.2021 - Current
- Distributed expenditure, encumbrances, receipts and receivables according to schedules.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
Accounts Payable Specialist
PruittHealth
Norcross, GA
09.2019 - 12.2020
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Prepared weekly payroll for team of salaried and hourly employees.
Customer Service Representative
InGo Money Inc.
Roswell, GA
03.2018 - 08.2019
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Education
High School Diploma -
Crisp County High School
Cordele, GASkills
- Account management
- Examination administration
- Bank deposits
- Coordination
- Conflict resolution
- Data management
- Order processing
- Customer relationship management
- Logistics coordination
- Team collaboration
- Effective communication
- Process improvement
- Appointment scheduling
- Customer service
- Call center experience
Education and Training
other
Experience
["Customer Service Representatives"],["Bookkeeping, Accounting, and Auditing Clerks"],[]
Timeline
Customer Service Representative
Atlanta Bonded Warehouse
12.2021 - Current
Payroll and Permit Specialist
Mane Street Contracting Group
02.2021 - Current
Accounts Payable Specialist
PruittHealth
09.2019 - 12.2020
Customer Service Representative
InGo Money Inc.
03.2018 - 08.2019
High School Diploma -
Crisp County High School