Hugo Gorno
West Creek
Summary
Accomplished Master Automotive Technician at Larson Ford - Suzuki, skilled in advanced diagnostics and effective work planning. Enhanced shop efficiency through training programs and improved customer satisfaction by delivering accurate repair estimates. Proficient in electrical failure repairs, fostering a collaborative environment that elevates team performance and drives revenue growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Master Automotive Technician
Larson Ford - Suzuki
03.2023 - Current
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Explained estimates and determined repair timelines to manage customer expectations.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Assisted management with developing training programs for new hires, elevating overall staff competency levels within the shop.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Enhanced shop efficiency by maintaining a clean and organized work environment, enabling faster repairs.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Assisted in boosting overall shop revenue with upselling additional necessary repair services to customers.
- Mastered FDRS / IDS system and trained new employees on proper procedures.
Automotive Technician
Liccardi Ford
04.2018 - 03.2023
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Automotive Technician Apprentice
Fullerton Ford
10.2017 - 04.2018
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Upheld strict safety standards during all repair procedures, minimizing workplace accidents and injuries.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Assisted senior technicians with challenging projects, gaining valuable hands-on experience in various aspects of automotive repair work.
- Dismantled faulty assemblies to repair or replace worn or damaged parts.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
Automotive Technician Apprentice
Dana Ford Lincoln
07.2017 - 10.2017
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Upheld strict safety standards during all repair procedures, minimizing workplace accidents and injuries.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Assisted senior technicians with challenging projects, gaining valuable hands-on experience in various aspects of automotive repair work.
- Dismantled faulty assemblies to repair or replace worn or damaged parts.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
Education
High School Diploma -
Tottenville Highschool
Staten Island, NY06-2017
Skills
- Replacing parts
- Brake systems
- CAN bus systems
- Powertrain systems
- Engine repair
- Air conditioning
- Suspension systems
- Inspecting vehicles
- Advanced diagnostics
- Vehicle inspections
- Exhaust systems
- Steering systems
- Automotive electronics
- Heating systems
- Fuel systems
- Electrical failure repairs
- Estimating work
- Maintaining records
- Electrical repair procedures
- Work Planning and Prioritization
- Soldering skills
Certification
- Factory Training Certifications – Various Automakers.
- OSHA 10
- MASTER ford motor company technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Master Automotive Technician
Larson Ford - Suzuki
03.2023 - Current
Automotive Technician
Liccardi Ford
04.2018 - 03.2023
Automotive Technician Apprentice
Fullerton Ford
10.2017 - 04.2018
Automotive Technician Apprentice
Dana Ford Lincoln
07.2017 - 10.2017
High School Diploma -
Tottenville Highschool
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