Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Julianna Gonzalez

Covina,CA

Summary

Positive and upbeat customer service professional with over five years of experience in customer service. Successfully maintains productivity and calm in fast-paced environments, while balancing diverse business needs and making guests feel welcome. Energetic and motivated with a strong ability to learn, adapt, and contribute to team success. Always looking to face, conquer, and supersede a challenge.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Host/Restaurant Server

Avolio's Italian Restaurant
Covina, California
02.2024 - Current
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Delivered food orders promptly and courteously.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared drinks according to standard recipes.

Food Service Worker

Jersey Mike's Subs
West Covina, California
06.2021 - 07.2023
  • Prepared and served food items following health and safety guidelines.
  • Maintained cleanliness of workstations and dining areas throughout shifts.
  • Operated kitchen equipment, including ovens, grills, and fryers.
  • Restocked supplies and inventory to support daily operations.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.

Sales Lead

Vans Off The Wall
West Covina, California
11.2020 - Current
  • Led sales team in executing daily operational strategies and improving customer engagement.
  • Managed cash register operations using POS system and processed sales and returns.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Developed and implemented a successful sales strategy to increase revenue.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.

Education

Some College (No Degree) - Forensic Psychology

Mt. San Antonio College
Walnut, CA

Skills

  • Team collaboration
  • Multitasking proficiency
  • POS software
  • Safe food handling
  • Strong interpersonal skills
  • High volume dining
  • Hospitality service expertise

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • BLS- Basic Life Support
  • CPR/AED- First-Aid

Timeline

Host/Restaurant Server

Avolio's Italian Restaurant
02.2024 - Current

Food Service Worker

Jersey Mike's Subs
06.2021 - 07.2023

Sales Lead

Vans Off The Wall
11.2020 - Current

Some College (No Degree) - Forensic Psychology

Mt. San Antonio College

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