Julianna Grossglass
Brandon
Summary
Dynamic Guest Service Representative with a proven track record at Nothing Bundt Cakes, excelling in customer service and issue resolution. Known for fostering guest loyalty through strong relationships and effective communication. Detail-oriented and adept at managing transactions, ensuring a seamless experience that enhances customer satisfaction.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
09.2023 - Current
- Assisted guests with order modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Maintained high level knowledge of all bakery services offered to answer customer questions.
- Worked closely with guests to make sure they got what they wanted.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Education
High School Diploma -
Bloomingdale Senior High School
Valrico, FLSkills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Issue resolution
- Guest relations
- Personable
- Quick learner
Timeline
Guest Service Representative
Nothing Bundt Cakes
09.2023 - Current
High School Diploma -
Bloomingdale Senior High School
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