Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julianna Innis

Menomonee Falls

Summary

Motivated individual with experience in different customer service environments; with experience hosting, helping servers, and lifeguarding. successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. demonstrated strong interpersonal skills and effective problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Host

The Explorium BrewPub
Milwaukee, WI
07.2024 - 08.2025
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing table turnover and guest flow.
  • Assisted servers by communicating wait times and special requests.
  • Maintained cleanliness and organization of entrance and waiting areas.
  • Provided menu information, answering questions about food and beverages.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted servers in running food to tables and bussing tables.

Lifeguard

Tri-County YMCA
Menomonee Falls, WI
08.2022 - 07.2023
  • Monitored pool area for safety, enforcing rules and regulations to prevent accidents.
  • Conducted regular safety drills and emergency response exercises to ensure preparedness.
  • Assisted in maintaining cleanliness and organization of pool facilities and equipment.
  • Provided first aid and CPR support during emergencies, ensuring quick response times.
  • Educated patrons on water safety practices, promoting a safe swimming environment.
  • Monitored safety of guests in and around swimming pool.
  • Monitored chemical levels in water and adjusted as necessary.

Education

High School Diploma -

Brookfield Academy
Brookfield, WI

Bachelor of Arts - Psychology

University of Colorado At Boulder
Boulder, CO
05-2029

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Strong communicator
  • Effective problem-solver

Timeline

Host

The Explorium BrewPub
07.2024 - 08.2025

Lifeguard

Tri-County YMCA
08.2022 - 07.2023

High School Diploma -

Brookfield Academy

Bachelor of Arts - Psychology

University of Colorado At Boulder