Hi, I’m
Julianna Inpravong
Nipomo,CA
Summary
High-energy individual ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
5
years of professional experience
1
Certification
Work History
Dutch BrosNipomo
Shift Lead
07.2022 - 01.2024
Job overview
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained superior customer relationships.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
LUX Nails Santa Maria
Receptionist
12.2022 - 05.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct individual.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Ensured great customer experience by serving beverages and providing meaningful conversation.
Doc Burnstein's Ice Cream Lab
Assistant Manager
06.2021 - 01.2023
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Czarina Taylor
Caregiver
05.2021 - 08.2021
Job overview
- Transported individual to activities, appointments and shopping trips.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and guided age-appropriate tasks like reading and mathematics.
Doc Burnstein's Ice Cream Lab
Shift Lead
02.2019 - 06.2021
Job overview
- Arroyo Grande — Shift Lead
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
California State University - Channel IslandsCamarillo, CA
Associate of Science from Health Science
05.2026
Allan Hancock CollegeSanta Maria
Associate's Degree from Math And Science
12.2021
University Overview
- Dean's List, 2018-2019
- Graduated with Honors
- 3.7 GPA
Nipomo High SchoolNipomo, CA
Diploma
06.2018
University Overview
- Honor Roll 2014-2018
- 4.5 GPA
Skills
- Time Management
- Providing Excellent Customer Service
- Cash Handling
- Orientating and Training
- Scheduling and Coordinating
- Food Safety and Quality
- Recruiting and Interviewing
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Receptionist
LUX Nails
12.2022 - 05.2023
Shift Lead
Dutch Bros
07.2022 - 01.2024
Assistant Manager
Doc Burnstein's Ice Cream Lab
06.2021 - 01.2023
Caregiver
Czarina Taylor
05.2021 - 08.2021
Shift Lead
Doc Burnstein's Ice Cream Lab
02.2019 - 06.2021
California State University - Channel Islands
Associate of Science from Health Science
Allan Hancock College
Associate's Degree from Math And Science
Nipomo High School
Diploma