Julianna Ladner
Oxford,MS
Summary
Hardworking and passionate student at the University of Mississippi enrolled in the School of Journalism as an Integrated Marketing Communications Major. Detail-oriented and adaptable to new situations with strong organizational, sales, and customer relations skills. Eager to expand on experience in the fields of Marketing and Public Relations.
Overview
5
5
years of professional experience
Work History
Internship With Farm Bureau Tech
Southern Farm Bureau Casualty Insurance
05.2023 - 07.2023
- Created attractive Powerpoint presentations for Adjuster Training classes using available and custom design templates
- Created informational infographics for upcoming courses using Canva
- Audited training courses and helped direct customer service training courses
- Assisted and contributed to development of training materials to be published in a variety of training mediums, including Moodle LMS, Sharepoint, and WordPress
- Developed and edited content for Loss360 program using Adobe Audition and Articulate 360
- Prepared assignment roster and assigned DISC Catalyst training emails for members of Adjuster Training class using EPIC Administration system
- Obtained Xactimate Level 1 Certification as well as The Institutes Insurance Essentials, 2nd edition certification
Organizer
Let's Get Organized
12.2018 - 05.2023
- Assisted in professional organization of hundreds of homes and living spaces in Mississippi
- Provided clients with organization of kitchens, offices, bedrooms, closets, bathrooms, and garages
- Assisted clients in relocating from one residence to next
- Assisted in handling clients' mail, bills, and invoices
Barista
CC's Coffee House
11.2022 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of drinks in average shifts with consistently positive customer satisfaction scores
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
Sales Associate
Red Square Boutique
05.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Helped customers locate products and checked store systems for merchandise at other sites
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
Education
Bachelor of Science - Integrated Marketing Communications
University of Mississippi
Oxford, MS05.2024
Skills
- Advanced Writing Proficiency
- Experience with Microsoft Word, Powerpoint, Sharepoint, Outlook, and Excel
- Experience with Adobe InDesign, Photoshop, Illustrator, Lightroom, and Audition
- Experience with Moodle LMS, EPIC Administration System, Articulate 360, and WordPress
- Xactimate Level 1 Certification
- The Institutes Insurance Essentials, 2nd edition Certification
Timeline
Internship With Farm Bureau Tech
Southern Farm Bureau Casualty Insurance
05.2023 - 07.2023
Barista
CC's Coffee House
11.2022 - 01.2023
Sales Associate
Red Square Boutique
05.2021 - 08.2021
Organizer
Let's Get Organized
12.2018 - 05.2023
Bachelor of Science - Integrated Marketing Communications
University of Mississippi
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