Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Julianna Materioli

Mansfield,Texas

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Service Manager

Texas Roadhouse
12.2021 - Current
  • Assisted in daily operations, ensuring smooth service delivery and customer satisfaction.
  • Supported team members in maintaining high standards of service quality.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Mentored extensions of management, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Collaborated with colleagues to streamline communication and improve workflow efficiency.
  • Adapted quickly to new tools and systems, demonstrating flexibility in a dynamic environment.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Learned and utilized software to continuously review service offerings to identify areas for improvement or expansion based on market trends or customer feedback.

Host/Server/Local Store Marketer/Key Manager

Texas Roadhouse
06.2014 - 11.2021
  • Managed reservation system, optimizing seating arrangements for efficient flow.
  • Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Implemented strategic sourcing strategies, utilizing social media platforms and professional networks for talent acquisition.
  • Boosted store sales through effective visual merchandising and product placement strategies.
  • Collaborated with HR teams to align employee onboarding processes with organizational goals and initiatives.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume in order to conduct in-person interviews.
  • Facilitated training sessions to enhance team capabilities in using operational systems and tools effectively.
  • Listened to and addressed customer and employee concerns using creative problem-solving in accordance with company guidelines.
  • Evaluated and developed business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.

Education

BBA - Business Management

The University of Texas At Arlington
Arlington, TX
07-2027

Associate of Arts - Business Management

Tarrant County College
Fort Worth, TX
12-2018

Skills

  • Positive attitude
  • Team collaboration and leadership
  • Employee training and development
  • Conflict resolution
  • Office administration
  • Service scheduling
  • Policy and procedure enforcement
  • Technical troubleshooting
  • Inventory management
  • Interpersonal relationships
  • Coaching and mentoring
  • Culture development

Accomplishments

  • Achieved multiple Dining Room of the Quarters by managing the productivity and performance of the restaurant with accuracy and efficiency.
  • Maintained a leading role in the market by beating market average liquor cost goals for more than three years.
  • Managed a $12.5 million store for 4.5 years efficiently and effectively.
  • Maintained spot in the top 5 of the company for most weekly togo sales.

Timeline

Service Manager

Texas Roadhouse
12.2021 - Current

Host/Server/Local Store Marketer/Key Manager

Texas Roadhouse
06.2014 - 11.2021

BBA - Business Management

The University of Texas At Arlington

Associate of Arts - Business Management

Tarrant County College

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