Julianna Mikitish
Voorhees
Summary
Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Budtender
Woodbury Wellness
Woodbury
02.2025 - Current
- Assisted customers in selecting cannabis products based on individuals.
- Educated clients on product usage, effects, and legal regulations
- Created positive and healthy customer interactions to align with company core values.
Winery Associate
William Heritage Winery
Haddonfield
04.2023 - Current
- Discuss current list offerings within pricing guidelines.
- Trained new associates on store operations, policies, and procedures.
- Maintain inventory levels, while maximizing sales.
Sales Account Manager
Latitude Beverage Company
Southwest
04.2022 - 01.2023
- Coordinated product promotions to boost brand visibility in key markets.
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic sales plans to meet customer needs effectively.
- Analyzed market trends to identify new business opportunities.
- Utilized CRM systems to track sales activities and client interactions.
Seasonal Winery Associate
Chaddsford Winery
Chadds Ford
09.2020 - 09.2021
- Provide basic wine education to patrons.
- Built relationships with customers by providing friendly customer service.
- Worked off-premise events in and around the Philadelphia region.
Senior Wine Associate/Assistant General Manager
Vino Volo, The Philadelphia Airport
Philadelphia
10.2017 - 06.2020
- Assisted customers in selecting wines based on preferences and pairings.
- Trained new team members on policies and procedures related to wine sales and operations.
- Demonstrated comprehensive knowledge of international wines, characters, and vintage merits.
- Assisted in marketing initiatives to promote brand awareness at the airport.
- Managed inventory levels and ensured proper storage of wine products.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
Education
Bachelor of Science - Baking and Pastry Arts
The Art Institute of Philadelphia
Philadelphia, PA01.2010
Skills
- Product knowledge
- Inventory management
- Effective communication
- CRM software proficiency
- Time management
- Customer service
Certification
• First Aid Certification
• Certified Fitness Instructor
• Certified Fitness Instructor
Timeline
Budtender
Woodbury Wellness
02.2025 - Current
Winery Associate
William Heritage Winery
04.2023 - Current
Sales Account Manager
Latitude Beverage Company
04.2022 - 01.2023
Seasonal Winery Associate
Chaddsford Winery
09.2020 - 09.2021
Senior Wine Associate/Assistant General Manager
Vino Volo, The Philadelphia Airport
10.2017 - 06.2020
Bachelor of Science - Baking and Pastry Arts
The Art Institute of Philadelphia