Julianna Nguyen
Stoneham,MA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Receptionist
Luxury Nails & Spa
08.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Retail Associate
Tjmaxx
01.2015 - 06.2016
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
Dunkin Donuts
01.2010 - 01.2011
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
Waitress
Triple 888
01.2009 - 02.2010
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
No Degree -
Medford High School
Medford, MASkills
- Office Equipment Operation
- Expense Reporting
- Ordering Procedures
- Dining Customer Service
- Stocking and Replenishing
- Product and Service Sales
- Guest Relations
- Money Handling
- Problem-Solving Skills
- Telephone Skills
- Customer and Client Relations
Timeline
Receptionist
Luxury Nails & Spa
08.2016 - Current
Retail Associate
Tjmaxx
01.2015 - 06.2016
Crew Member
Dunkin Donuts
01.2010 - 01.2011
Waitress
Triple 888
01.2009 - 02.2010
No Degree -
Medford High School
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