Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Devore

St. Marys,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Receptionist

Luxury Nails & Spa
01.2023 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Associate

Southern Sun
09.2019 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.

Education

N/A - Esthetician Graduate

Aveda Institute
Jacksonville, FL
07-2025

High-school Diploma - General Studies

Camden County High School
Kingsland, GA
05.2022

Skills

  • Customer Account Management
  • Inbound and Outbound Calling
  • Problem Resolution
  • Closing Sales
  • Customer Service
  • Product Knowledge
  • Sales and Upselling

Timeline

Receptionist

Luxury Nails & Spa
01.2023 - 03.2025

Customer Service Associate

Southern Sun
09.2019 - 05.2023

N/A - Esthetician Graduate

Aveda Institute

High-school Diploma - General Studies

Camden County High School

Similar Profiles

CREATE PROFILE