Julianna Reynolds
Fayetteville
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Golden Corral Buffet and Grill. Excelled in multitasking and maintaining a professional appearance, enhancing customer satisfaction through exceptional service and efficient problem resolution. Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Golden Corral Buffet and Grill
05.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
CSA
Walgreens
09.2023 - 04.2024
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained a clean and organized store environment for optimal customer experience.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Answered customer questions about product availability and shipment times.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Crew Member
Sonics Drive In
06.2022 - 04.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared beverages, and collected payments.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prepared specialty drinks with highly specific preferences
- Memorized menu and mene options.
- Followed exact recipes for mixing and preparing beverage and food items.
Crew Member
Tropical Smoothie Cafe
09.2021 - 05.2022
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
Hostess
Red Lobster Restaurant
02.2021 - 09.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Freshmen - Biology And Medical
University of Arkansas
Fayetteville, AR05-2028
High School Diploma -
The New School
Fayetteville, AR05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Memory retention
- Customer service
- Safe food handling
- Sales techniques
- Order accuracy
- Item promotion
- Quick Pace learner and worker
Timeline
Server
Golden Corral Buffet and Grill
05.2024 - 12.2024
CSA
Walgreens
09.2023 - 04.2024
Crew Member
Sonics Drive In
06.2022 - 04.2023
Crew Member
Tropical Smoothie Cafe
09.2021 - 05.2022
Hostess
Red Lobster Restaurant
02.2021 - 09.2021
Freshmen - Biology And Medical
University of Arkansas
High School Diploma -
The New School
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