Julianna Rivero
Carson City,NV
Summary
Accomplished Shift Supervisor at Keva Juice, enhancing team productivity and reducing turnover by providing a positive environment. Skilled in cash handling and conflict resolution, I improved customer satisfaction through efficient service and quality checks. Expert in staff management and training, I excel in maintaining high service standards and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Shift Supervisor
Keva Juice
04.2023 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Crew Member
Baskin Robins
02.2023 - 03.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Ensured accurate order fulfillment with diligent attention to details while assembling orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Douglas High School
Minden, NV06.2024
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Inventory control and record keeping
- Safety understanding
- Team Supervision
- Positive Attitude
- Creative Problem-Solving
- Conflict Resolution
Timeline
Shift Supervisor
Keva Juice
04.2023 - Current
Crew Member
Baskin Robins
02.2023 - 03.2023
High School Diploma -
Douglas High School
Similar Profiles
Elijah EspositoElijah Esposito
Crew Team Member at Keva JuiceCrew Team Member at Keva Juice
Aaron RamseyAaron Ramsey
Shift Supervisor at Keva JuiceShift Supervisor at Keva Juice
Angela EncinasAngela Encinas
Shift Leader at Keva JuiceShift Leader at Keva Juice