Julianna Samotis
Asheville,NC
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Cantina Louie to enhance guest experiences and resolve complaints efficiently. My strong work ethic and ability to engage guests positively contributed to maintaining service quality, even during peak times. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
Work History
Server
Cantina Louie
05.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Ice Cream Server
Jack The Dipper
05.2021 - 04.2024
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Server
A Day In The Country & Cafe On The Veranda
05.2023 - 12.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
Jersey Mikes
06.2022 - 10.2022
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Statistics
Michigan State University
East Lansing, MI06-2027
High School Diploma -
Hendersonville High School
Hendersonville, NC06-2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Service prioritization
Timeline
Server
Cantina Louie
05.2024 - Current
Server
A Day In The Country & Cafe On The Veranda
05.2023 - 12.2023
Cashier
Jersey Mikes
06.2022 - 10.2022
Ice Cream Server
Jack The Dipper
05.2021 - 04.2024
Bachelor of Science - Statistics
Michigan State University
High School Diploma -
Hendersonville High School
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