Julianna Santiago
Camden ,NJ
Summary
Dynamic professional with a proven track record at Kids Footlocker, excelling in customer service and team leadership. Skilled in training and mentoring staff, I implemented effective visual merchandising strategies that enhanced customer engagement. Committed to achieving sales goals and fostering a positive work environment, I consistently improved customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Kids Footlocker
Cherry Hill, NJ
03.2022 - Current
- Assisted in managing daily operations and staff scheduling to optimize store efficiency.
- Supported inventory management by conducting regular stock audits and updates.
- Trained new team members on customer service standards and sales techniques.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Resolved customer issues promptly, improving satisfaction and loyalty rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Brand Ambassador
American Eagle Outfiters
07.2021 - 02.2022
- Engaged customers through product knowledge, enhancing overall shopping experience.
- Assisted in visual merchandising to maintain brand standards and attract customer interest.
- Supported sales team by promoting current promotions and loyalty programs effectively.
- Monitored inventory levels, ensuring product availability for customer satisfaction.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Court Monitor
SkyZone Entertainment
Moorestown, NJ
03.2021 - 07.2021
- Monitored court proceedings to ensure compliance with legal standards and procedural guidelines.
- Assisted in maintaining accurate records of case activities and courtroom schedules.
- Observed and reported on courtroom behavior, ensuring a respectful environment for all participants.
- Trained new monitors on courtroom procedures and best practices for case observation.
- Kept games moving by maintaining game rules and managing game conflicts.
Sales Associate
Macy's
Cherry Hill, NJ
10.2020 - 02.2021
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Managed point-of-sale transactions efficiently, ensuring accurate cash handling and customer service.
- Maintained store visual standards by organizing merchandise displays according to company guidelines.
- Collaborated with team members to achieve sales targets and optimize inventory management.
- Supported inventory control by restocking shelves and conducting regular stock counts for accuracy.
- Participated in training new associates on operational procedures and customer service excellence.
Busser
Palace Of Asia
Maple Shade Township, NJ
05.2019 - 03.2020
- Assisted servers with clearing tables and resetting for new guests efficiently.
- Maintained cleanliness of dining areas and ensured proper sanitation standards were met.
- Collaborated with kitchen staff to expedite food delivery and enhance service speed.
- Organized dishware and utensils, ensuring availability during peak service periods.
- Adapted quickly to changing priorities in fast-paced restaurant environment.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Psychology
Camden County College
Blackwood, NJ01.2025
Skills
- Customer service
- Team leadership
- Decision-making
- Sales reporting
- Coaching and mentoring
- Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Kids Footlocker
03.2022 - Current
Brand Ambassador
American Eagle Outfiters
07.2021 - 02.2022
Court Monitor
SkyZone Entertainment
03.2021 - 07.2021
Sales Associate
Macy's
10.2020 - 02.2021
Busser
Palace Of Asia
05.2019 - 03.2020
Psychology
Camden County College