Julianna Sutera
Rahway,NJ
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Nordstrom
Menlo Mall - Edison, NJ
04.2022 - 05.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Customer Service Associate
Linden Bulk Transportation LLC
Linden, NJ
02.2021 - 04.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Followed-through on all incoming containers at the pier. Informing drivers when containers are cleared for pick-up and providing accurate delivery information so the mdse can be delivered to the customer in a timely manner.
Spa Sales Associate
Hand And Stone
Clark, NJ
01.2020 - 02.2021
- Greeted clients, checking them in for their appointment.
- Increased sales revenue by building strong rapport with clients and recommending appropriate products based on their needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for new and repeat clients by remembering their preferences and offering tailored recommendations.
- Follow up with clients to see how their experience was with us and provide them with an appointment reminder text or voice message
Sales Associate
Greggs Beauty Supply Store
Linden, NJ
11.2015 - 01.2020
- Assisted customer as they enter the store to see if they needed assistance.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Purchase any products that needed to be replenished or buy new products that the industry might recommended.
- As a key holder I was responsible for opening and closing most days.
Education
Cosmetology
Rahway High School
Rahway, NJ06.2018
Skills
- Display Setup
- Regulatory Compliance
- Order Processing
- Money Handling
- Customer Service
- POS System Operations
- Product Knowledge
- Flexible Schedule
- Customer Engagement
- Retail Sales
- Store Opening and Closing
- Independent Judgement
- Professional Appearance
- Stock Replenishment
- Cross-selling techniques
- Fashion sense
- Social media savvy
- Service Contracts
- Order Management
- Sales and Promotions
Timeline
Retail Sales Associate
Nordstrom
04.2022 - 05.2023
Customer Service Associate
Linden Bulk Transportation LLC
02.2021 - 04.2022
Spa Sales Associate
Hand And Stone
01.2020 - 02.2021
Sales Associate
Greggs Beauty Supply Store
11.2015 - 01.2020
Cosmetology
Rahway High School