Julianne Flutie
Pensacola,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction through personalized service and upselling techniques. Adept at multitasking in high-volume environments while maintaining order accuracy and fostering team collaboration. Committed to creating memorable dining experiences.
Overview
20
20
years of professional experience
Work History
Server
Olive Garden Restaurant
Pensacola, FL
06.2025 - Current
Server
Olive Garden Restaurant
Fort Collins, CO
06.2021 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Digital Court Reporter
Self Employed Services
Remote
01.2016 - 04.2021
- Increased efficiency in transcript production by utilizing audio enhancement tools to improve audio quality for transcription purposes.
- Collaborated with legal teams to provide essential documentation for case preparation and trial proceedings.
- Assisted in preserving the integrity of legal proceedings by ensuring confidentiality and compliance with rules and regulations.
- Conducted thorough research on relevant legal terminology to ensure accuracy in transcriptions for varied case types.
- Streamlined the court reporting process by adopting efficient note-taking methodologies and time management skills.
Server
Pearl Oyster Bar
Peterborough, NH
08.2012 - 02.2014
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
Bartender
JJ's Bar and Grill
Fort Collins, CO
10.2005 - 01.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
General
Coral Shores High School
Key Largo, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Suggestive selling
- Point of sale operation
- Allergy awareness
- Multitasking and organization
- Upselling techniques
- Team member support
- Point-of-sale system
- Positive and professional
- Check payment processing
- Point of sale (POS) system operations
- Positive guest interactions
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking
- High energy and stamina
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Server
Olive Garden Restaurant
06.2025 - Current
Server
Olive Garden Restaurant
06.2021 - 06.2025
Digital Court Reporter
Self Employed Services
01.2016 - 04.2021
Server
Pearl Oyster Bar
08.2012 - 02.2014
Bartender
JJ's Bar and Grill
10.2005 - 01.2010
General
Coral Shores High School