Summary
Work History
Education
Skills
References
BusinessDevelopmentManager
Julianne Hall

Julianne Hall

Detroit,MI

Summary

My diversity in customer service stems from being able to process time sensitive data from multiple sources which may include necessary reports and records. To solve, review, and process important customer data under an umbrella of providing a professional and comfortable atmosphere. Prioritizing time management and organizational habits

Work History

Production operator

Mmi Doors/ Jeld-Wen co.
Sterling Heights, MI
09.2022 - Current
  • Participated in training sessions to enhance skills and knowledge.
  • Documented production information via daily system logs and discussed issues with management.
  • Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
  • Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
  • Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
  • Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
  • Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Sales associate

Gold Expressions
11.1996 - Current
  • Opening and closing of a store
  • Providing customer service with suggestive sales, including returns, also scheduling employees
  • Nightly counts and deposits.

Dietary Aide/ Call Center/ Substitute Cashier

Good Samaritan Hospital - Multicare
03.2015 - 02.2017
  • Providing customer service including sales and returns, as well as suggestive and add on selling
  • Learned and put into practice loss prevention shoplifting awareness
  • Nightly counts and deposits.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
  • Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.

Office Administrator

The Detroiter Travel Center
06.2006 - 11.2006
  • General secretarial, transporting, receiving & ordering parts, as well as processing payment for services rendered for individual and company accounts & billing receipts.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

Police Authority

Fairlane Town Center/Taubman Co.
07.1999 - 09.2005
  • Regularly updated clients on project progress and addressed any concerns or feedback in a timely manner, fostering strong professional relationships.
  • Assisted clients in understanding technical specifications for their projects, facilitating smooth communication between all parties involved.
  • Utilized advanced troubleshooting skills to resolve complex issues during the authoring process, maintaining project timelines without compromising quality standards.
  • Adapted quickly to evolving client specifications throughout project lifecycles, adjusting workflows accordingly to maintain consistent results.
  • Completed accurate and polished formatting in line with publishing standards prior to submission.

Key Holder

E. B. Games
11.1997 - 07.1999
  • Providing customer service including sales and returns, as well as suggestive and add on selling
  • Learned and put into practice loss prevention shoplifting awareness
  • Nightly counts and deposits.

Education

Certificate - Culinary Arts

Le Cordon Bleu Tukwila
Seattle, WA
06.2010

Diploma - Pre-college

St. Martin De Porres
Detroit
05.1996

Skills

  • Reliability and punctuality
  • Production line efficiency
  • Adaptable to change
  • Stress tolerance
  • Quality assurance

References

Reference upon request

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Julianne Hall