Julianne Herrera
Jacksonville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager and Efficient.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
Shift Lead Manager
Walgreens
Jacksonville
12.2020 - Current
- Supervised daily operations and ensured team adherence to safety protocols.
- Managed inventory levels, ensuring stock availability for smooth operations.
- Resolved customer inquiries and provided exceptional service during shifts.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Delegated tasks to employees and monitored activities and task completion.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reviewed daily sales reports and monitored financial performance metrics.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Trained new employees on company policies, procedures, equipment and job duties.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Stocker
Walmart
Jacksonville
04.2020 - 12.2020
- Stocked shelves with merchandise to maintain product availability.
- Organized products by category for efficient customer access.
- Assisted customers in locating items throughout the store.
- Monitored inventory levels to ensure timely restocking of products.
- Operated equipment for transporting goods within the store.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
Server
Los Loros Mexican restaurant
Jacksonville
06.2015 - 03.2020
- Provided excellent customer service in a fast-paced dining environment.
- Took food and drink orders accurately from customers.
- Delivered meals promptly to tables while ensuring guest satisfaction.
- Managed reservations efficiently by handling phone calls, online bookings, and walk-ins, while coordinating seating arrangements to optimize table turnover.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
Wolfson Highschool
Jacksonville , FlSkills
- Team management
- Inventory management
- Cash handling
- Employee training
- Visual merchandising
- Problem solving
- Time management
- Communication
- Customer service
Timeline
Shift Lead Manager
Walgreens
12.2020 - Current
Stocker
Walmart
04.2020 - 12.2020
Server
Los Loros Mexican restaurant
06.2015 - 03.2020
Wolfson Highschool