Julianne Johnson
Customer Service
Hammonton,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
MGM Resorts
08.2016 - 03.2023
- Followed up with customers about resolved issues to maintain high standards of customer service
- Delivered prompt service to prioritize customer needs
- Responded proactively and positively to rapid change
- Updated account information to maintain customer records.
Deli Clerk
ShopRite
06.2009 - 04.2014
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes
Education
High School Diploma -
Ocean City High School
Ocean City, NJ06.1991
Skills
- Money Handling Abilities
- Managing Multiple Tasks
- Coordination
- Professional Telephone Demeanor
- Quality Assurance Controls
- Customer Retention Strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Representative
MGM Resorts
08.2016 - 03.2023
Deli Clerk
ShopRite
06.2009 - 04.2014
High School Diploma -
Ocean City High School