JULIANNE MCCLOSKEY
Bronx,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Long history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Store Manager
Raymour & Flanigan Furniture and Mattress Store
01.2024 - Current
- Excel sheets to follow the pacing volume of the store/each associate
- Excel sheets to track LY, consistently maintaining 10% above last year to ensure ongoing profit
- Tracking profit margins of inventory in order to push to the forefront items making the company the most money
- Scouting businesses in the area to build a clientele list that will bring in ongoing revenue
- Cultivating and strengthening lasting client relationships using strong issue resolution and dynamic communication skills.
- Observing each employee's individual strengths and initiated mentoring programs to improve areas of weakness.
- Promoting team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implementing innovative programs to increase employee loyalty and reduce turnover.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- In this time I have increased profit by 11% from LY
Area Sales Manager
Ashley Furniture Homestore
03.2020 - 02.2023
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Organization is key through multiple calendars for monthly goals, yearly goals, and weekly goals for each location
- Excel sheets to focus on numbers as an overview for all stores, then more detailed for each store, then another for each manager
- Weekly team meetings for all stores, weekly individual meetings, and daily calls to all leaders for a midday update on traffic/budget/LY
- Weekly action plans for each location are necessary, what is the plan to win the day/week/month/year
- Increased regional comp by 16.5% in 2023
- Increased regional comp by 18.1% in 2022
Store Manager
La Casa Blanca Furniture
11.2018 - 03.2020
- Grand opening of this store was under my supervision
- Selected and displayed all inventory for optimal sales
- Hired and trained all sales associates
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Hands on leadership with the delivery team
- All customer concerns were resolved with dynamic communication skills
- Clear and transparent communication is key to success
- Setting expectations with both customers and associates with the reason why behind it
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Created promotions to bring in more guests
- The store remains open with the client base I provided propelling it forward
Calvin Klein Department Manager
Macys Department Store
08.2013 - 10.2018
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Field Manager
IDT Energy
05.2010 - 02.2013
- This was a door to door position
- Biweekly road trips to areas in need of our services
- I found the territory and allocated certain blocks to team members
- Company funded our trips, profit was crucial
- Prepared operational budget and directed proper utilization of company resources to meet objectives.
- Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Predicted and resolved operational bottlenecks, supply and tool shortages.
Education
Bachelor of Science - Exercise Science
Lehman College of The City University of New York
The Bronx, NY05.2012
Skills
- Talent Recruitment
- Store Merchandising
- Revenue Generation
- Project Management
- Relationship building and management
- Outstanding communication skills
- Root Cause Analysis
- Team motivation
- Database Management
- Customer Service Management
- Competitor Monitoring
- Risk Management
Languages
Spanish
Full Professional
Timeline
Store Manager
Raymour & Flanigan Furniture and Mattress Store
01.2024 - Current
Area Sales Manager
Ashley Furniture Homestore
03.2020 - 02.2023
Store Manager
La Casa Blanca Furniture
11.2018 - 03.2020
Calvin Klein Department Manager
Macys Department Store
08.2013 - 10.2018
Field Manager
IDT Energy
05.2010 - 02.2013
Bachelor of Science - Exercise Science
Lehman College of The City University of New York
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