Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Julianne McDonald
Biloxi,MS
Summary
Overview
5
years of professional experience
Work History
Clarks Oil Shell Station Biloxi
Customer Service Representative
05.2024 - Current
Job overview
- Provide fast friendly service. Put out stock on truck days & do back stock on other days. Daily upkeep of Soda/coffee Station. Mange multiple gas pumps. Running of Lottery machine. Countdown drawer & end of shift paperwork
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
EGG Technology Wichita, Kansas
Customer Service Representative/Accounting Bookkeeper
02.2019 - 05.2023
Job overview
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collected deposits or payments and arranged for billing.
- Processed accounts receivable invoices, payments, and refunds.
- Prepared bank deposits and recorded cash receipts.
- Collaborated with auditors during annual audit process by providing requested documents in a timely manner.
- Ensured compliance with applicable laws, regulations, company policies, and procedures.
- Conducted monthly reconciliation of bank statements.
- Maintained and reconciled general ledger accounts.
- Prepared sales tax returns on a quarterly basis.
- Ensured compliance with all applicable federal regulations relating to bookkeeping practices.
Owner/Operator Wichita, Kansas
T-Shirts Plus
12.2019 - 02.2022
Job overview
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Managed daily operations of business, including hiring and training staff.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed legal documents related to business operations.
- Ensured compliance with applicable laws and regulations related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Conducted performance reviews for employees on a regular basis.
- Provided direction and guidance to employees.
- Developed policies and procedures for the organization.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Developed and implemented successful sales strategies to meet business goals.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Walton Community College Fort Walton Beach, FL
Some College (No Degree) from Criminal Justice
University Overview
Skills
- Product Knowledge
- Report Generation
- Data Entry
- Scheduling
- Paperwork Processing
- Complaint resolution
- Client Relations
- Dispute Resolution
- Multi-Task Management
- Building rapport
- Stock management
- Product Education
- High-energy attitude
- Conflict Resolution
- Customer Service
- Adaptive team player
- 10-Key
- Proofreading
- Payment Processing
- Critical Thinking
- Staff Training
Great Work Ethic & Customer Service Skills
Great Work Ethic & Customer Service Skills
20+ years of Customer Service. I'm self motivated to improve & exceed expectations on any job I do
Timeline
Customer Service Representative
Clarks Oil Shell Station
05.2024 - Current
T-Shirts Plus
Owner/Operator
12.2019 - 02.2022
Customer Service Representative/Accounting Bookkeeper
EGG Technology
02.2019 - 05.2023
Walton Community College
Some College (No Degree) from Criminal Justice
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