Julianne Yudkin

Administered Salesforce volunteer database with precision, ensuring continuous data integrity across 500+ volunteer records while supporting multi-channel outreach initiatives. Coordinated dynamic daily volunteer schedules, ensuring optimal allocation of resources, while responding to real-time operational changes. Executed high-volume volunteer scheduling operations on a weekly basis, aligning availability with instructional requirements and program demand.

Key Contributions:

• Increased volunteer acquisition and engagement by executing targeted multi-platform outreach campaigns, leveraging structured phone and email communication to identify, engage, and convert prospective volunteers.
• Accelerated volunteer readiness and operational efficiency by delivering structured onboarding, training programs, and hands-on guidance to enhance capability development and retention.
• Strengthened community engagement and communication consistency by designing and distributing weekly newsletters, improving information flow and participation rates.

Collaborated with program leadership to design, implement, and sustain hybrid learning programs across in-person and virtual environments. Partnered with multiple stakeholders to revise and standardize internal documentation, including the Family Handbook and organizational policy frameworks. Supported merchandising initiatives through content alignment and material coordination to reinforce program branding and outreach efforts.

Key Contributions:

• Improved program effectiveness and participant outcomes by tracking and analyzing weekly client progress in Salesforce, translating data into actionable performance insights for continuous improvement.
• Elevated Annual Gala fundraising engagement by optimizing content management across digital fundraising platforms, enhancing visibility, participation, and donor interaction.

Designed and delivered therapeutic and recreational riding programs tailored to individuals with disabilities, supporting rider development, engagement, and overall program effectiveness. Managed client communication and scheduling coordination through email, phone, and text to ensure consistent participation and service continuity. Collaborated with cross-functional program teams to develop, implement, and maintain both in-person and virtual community initiatives, including Senior Group, Pony Club, Leadership Program, and Veterans Support Group programming.

Key Contributions:

• Improved client performance tracking and reporting accuracy by maintaining Salesforce records, monitoring weekly progress, and updating engagement notes and performance metrics to support measurable service outcomes.
• Increased event engagement and fundraising effectiveness by coordinating attendee support, donation item visibility, and operational logistics for annual gala events and related fundraising initiatives.
• Enhanced operational efficiency and client service responsiveness by streamlining cross-functional communication and scheduling coordination through Zendesk and Slack within a therapeutic riding and support services environment.

Directed end-to-end digital project delivery for corporate clients, overseeing day-to-day website development and long-range strategic execution across enterprise brands. Defined project scope and authored Statements of Work, establishing structured schedules, resource allocation plans, and milestone frameworks for multi-million-dollar engagements. Led project governance, including timeline management, cross-functional coordination, QA oversight, risk mitigation, and final delivery approval to ensure alignment with quality, budget, and delivery objectives. Drove consistent execution and operational efficiency through application of project management best practices across complex digital initiatives.

Key Contributions:

• Ensured seamless end-to-end project execution by driving cross-functional collaboration across design, UX, content strategy, creative direction, legal, QA, and development teams, aligning all stakeholders to delivery objectives.
• Enhanced delivery transparency and execution discipline by administering project management platforms (Smartsheet, GitHub, ActiveCollab) and embedding best-practice adoption across distributed teams.
• Increased scalability and production efficiency by designing structured frameworks for CMS workflows, media asset governance, digital project management, and content optimization processes.
• Improved organizational efficiency and operational consistency by developing and standardizing digital production guidelines, documentation frameworks, and intranet content governance systems.

Managed corporate website redesign and platform migration, collaborating with stakeholders and translating business needs into actionable development roadmaps. Conducted rigorous QA testing and validation processes prior to deployment, ensuring platform stability, functionality, and performance standards across all releases.

Key Contributions:

• Elevated digital audience engagement by steering end-to-end website content production for DuJour magazine, overseeing development, publishing, and optimization of articles, interactive media, and video assets.
• Drove measurable platform enhancements by partnering with UX and development teams to define and implement feature upgrades, including search functionality, UX improvements, and monetizable advertising units.
• Accelerated development delivery and execution discipline by establishing structured agile sprint planning cycles in JIRA, enabling predictable bi-weekly releases and improved cross-team coordination.
• Improved site usability and editorial discoverability by leading homepage and channel page content architecture, balancing editorial integrity with user navigation optimization.
• Increased subscriber retention and brand consistency by designing and deploying weekly HTML-coded newsletters integrated with dynamic content systems.
• Amplified user engagement and strengthened multi-channel digital content delivery by producing articles, photo galleries, and interactive media assets that provided timely daily updates across the website platform.