Juliannette Reyes
Orlando,FL
Summary
Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Overview
8
8
years of professional experience
Work History
Attractions Attendant
Universal Studio Orlando
Orlando, FL
03.2022 - Current
- Ensured that safety protocols were followed at all times. Maintained organized lines at ride entrances and exits by directing guests accordingly. Adhered strictly to safety regulations. Answered questions from guests about available services and amenities. Provided assistance in emergency situations. Educated patrons on facilities, entertainment options and rules and regulations.
Assistant Store Manager
Family Dollar
Orlando, FL
07.2021 - 03.2022
- Conducted regular performance reviews of staff members in order to identify areas for improvement. Manage the day-to-day operations of the store, including customer service, inventory management and staff scheduling. Resolve customer complaints in a timely manner and addressed any issues that may arise during store hours.
Passenger Assistant Supervisor
Prospect of Orlando
Orlando, FL
07.2017 - 06.2021
- Supervising a team of 12 Passenger Service Assistants, training new hires, using computers and phone equipment to receive and send inquires from clients and workers, briefing staff for the operations and efficiently managing said operation, updating and adjusting operative plan and sending resumes of everyday operations.
Education
Maria Teréza Piñeiro
Toa Baja, PRSkills
- Attention to Detail
- Customer service
- Team leadership
- Problem Solver
- Calendar Management
- Cash handling proficiency
- Multitasking capacity
- Reliable
- Data Base Management
- Correspondence
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Attractions Attendant
Universal Studio Orlando
03.2022 - Current
Assistant Store Manager
Family Dollar
07.2021 - 03.2022
Passenger Assistant Supervisor
Prospect of Orlando
07.2017 - 06.2021
Maria Teréza Piñeiro