Juliannys Lopez
Kissimmee,FL
Summary
Experienced Administrative Assistant with a strong commitment to delivering outstanding customer service in fast-paced settings. Exceptional organizational skills and ability to make effective decisions while handling multiple tasks simultaneously. Detail-oriented professional who thrives independently and as part of a collaborative team.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Dora Rodriguez Cleaning LLC
11.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Support Specialist
JetBlue Airlines
11.2021 - 11.2023
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Passenger Service Agent
Swissport SAUSA
02.2019 - 06.2020
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
Sales Associate/ Cash Wrap Supervisor
Rebook
10.2016 - 03.2018
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma - General Studies
Liberty High School
Kissimmee, FL05.2016
Skills
- Customer Service
- Data Entry
- Office Administration
- Meticulous attention to detail
- Financial Administration
- Staff Training and Development
- Time Management
- Fluent Bilingualism
- Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Dora Rodriguez Cleaning LLC
11.2023 - Current
Customer Support Specialist
JetBlue Airlines
11.2021 - 11.2023
Passenger Service Agent
Swissport SAUSA
02.2019 - 06.2020
Sales Associate/ Cash Wrap Supervisor
Rebook
10.2016 - 03.2018
High School Diploma - General Studies
Liberty High School
Similar Profiles
Gema FernandezGema Fernandez
House Cleaning Team Leader at Rodriguez Family Cleaning LLCHouse Cleaning Team Leader at Rodriguez Family Cleaning LLC
ARACELY URIBE RAMIREZARACELY URIBE RAMIREZ
House Cleaning at Dora Cleaning 310-467-9733House Cleaning at Dora Cleaning 310-467-9733
Kevin RodriguezKevin Rodriguez
House Cleaner at Rodriguez CleaningHouse Cleaner at Rodriguez Cleaning