Juliany Correa Rosario
Winter Haven,FL
Summary
Bilingual customer service professional with advanced linguistic abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Representative
Internal Revenue Service, IRS
Philadelphia, Pennsylvania
11.2021 - Current
- Ensured compliance with applicable laws and regulations related to customers' federal tax returns.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer tax related questions.
- Utilized multiple computer systems to access customer accounts, process adjustments, and update account status.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Translated customer and internal documents to facilitate actions and resolutions.
- Provided translation assistance for customers with limited English proficiency.
- Displayed patience and understanding when dealing with difficult situations.
- Conferred with customers by telephone to provide information about federal tax returns and notices.
- Responded to customer inquiries in both English and Spanish, providing accurate information about their federal tax returns.
City Letter Carrier
United States Postal Service, USPS
Reading, Pennsylvania
07.2018 - 11.2021
- Ensured that all safety guidelines were followed during deliveries.
- Maintained professional and effective public relations with customers and community members.
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Delivered mail and packages to residences and businesses on a daily basis.
- Delivered various types of mail on routes according to strict timelines.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Provided customers with information about products and services offered by the Post Office.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Collaborated with other carriers in order to complete routes efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face.
Education
High School Diploma -
Reading High School
Reading, Pennsylvania06-2012
Some College (No Degree) - Criminal Justice
Albright College
Reading, PennsylvaniaSkills
- Spanish translation
- Interpretation support
- Account management
- Telephone etiquette
- Flexibility and adaptability
- Problem-solving
- Call center experience
- Refund processing
- Active listening
- Team collaboration
- Customer support
- Bilingual communication
- Multitasking and organization
- Database research
- Data entry
- Customer service
- Workflow management
Timeline
Bilingual Customer Service Representative
Internal Revenue Service, IRS
11.2021 - Current
City Letter Carrier
United States Postal Service, USPS
07.2018 - 11.2021
High School Diploma -
Reading High School
Some College (No Degree) - Criminal Justice
Albright College