Lazza Cruz

Started as Bilingual Customer Service Representative for DSNP and then I got trained to Dental and did dental for almost a year. This year I help with the project called MAC for pharmacy claims and now I am currently in Group side.

• Collaborated with cross-functional teams to streamline processes and improve service delivery standards.
• Resolved customer inquiries in both English and Spanish, enhancing communication and satisfaction levels.
• Assisted customers in navigating healthcare plans and benefits, ensuring accurate information delivery.
• Adapted quickly to changes in policies and procedures, maintaining service quality during transitions.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.

• Led store operations, ensuring adherence to company policies and procedures.
• Managed inventory levels, optimizing stock availability and reducing shrinkage.
• Trained and mentored team members, enhancing productivity and service quality.
• Implemented sales strategies, driving revenue growth through effective merchandising techniques.
• Analyzed sales data to forecast trends and adjust staffing accordingly for peak hours.
• Coordinated promotional events, increasing customer engagement and foot traffic in-store.
• Developed employee schedules, improving labor efficiency while maintaining budgetary compliance.
• Resolved customer complaints swiftly, fostering positive relationships and enhancing satisfaction ratings.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.